Support Clarification

As Windows 2000 nears the end of it’s support cycle, we wanted to make sure you had the most up to date info on running FCS on computers running Windows 2000:

Customers using Forefront Client Security (FCS) who are unable to migrate to OS versions beyond Windows 2000 before July 13, 2010 will continue to receive support for the FCS product as follows:

  • FCS on computers running Windows 2000 will continue to receive antimalware definition updates.
  • Microsoft support will continue to provide resolution assistance for issues specifically with the FCS agent.
  • FCS related issues that require a fix for the operating system code base will not be supported.  For these issues, customers may consider the Custom Support Program.

Support for issues relating to FCS on computers running Windows 2000 will be provided based on the FCS support lifecycle policy (Mainstream support retires on 10/10/2017).