Powerful, new omni-channel retail capabilities – get started today!

Microsoft Dynamics for Retail empowers retailers of all sizes around the world to be dynamic - delivering a complete shopping experience with a seamless and differentiating solution that is more modern, more mobile, and more global. End-to-end capabilities from point of sale (POS), store operations, merchandising, e-commerce, call center, marketing, customer care to supply chain, financials and more can be deployed in the way that makes the most sense for the retailer – targeted to specific needs or complete business transformation.

Microsoft Dynamics AX 2012 R3 is the realization of the Microsoft Dynamics for Retail omni-channel vision. The new release puts people first – built on a single commerce engine that can create a complete omni-channel experience, Microsoft Dynamics for Retail is already helping businesses like Delta Air Lines, Eason & Sons, Jack Wolfskin and Ted Baker deliver amazing experiences that make their customers happy. Other retailers such as Ashley Furniture and Jean Coutu Group Inc. selected the solution to take their businesses into the future.

The new capabilities in Dynamics AX 2012 R3 include significant enhancements and new functionality:

  • Mobility – This includes immersive mobile experiences anywhere, anytime, on any device, enabling retailers to enhance shopping and store experiences. For example, a sales associate can use the modern POS to see customers’ wish lists that were created online and purchase history, and then extend that conversation in-store. They can also manage inventory at the POS.
  • Catalog and Call Center sales – This is a new capability that targets customers via mail order catalogs and streamlines operations through fast order entry, assisted sales, and fulfillment.
  • E-commerce and Social – This new functionality empowers retailers to offer consumers omni-channel shopping experiences, spanning various online channels as well as social networks such as Facebook and Twitter.
  • Excellence in Retail Operations – This enables retailers to optimize their daily channel and corporate operations through functionality like kitting, pricing and promotions enhancements, assortment and catalog improvements, global gift card and loyalty cards, not to mention rich BI and reporting improvements.
  • Enterprise manageability enhancements include mass deployment capability for centralized initial deployment as well as deploying updates to a large number of stores and devices using System Center Configuration Manager. Enhancements also include centralized monitoring capability to monitor the state and health of the Retail topology, as well as centralized troubleshooting capabilities using System Center Operations Manager. Learn more and try out the management pack here.
  • Retail Essentials is a simplified configuration option for less complex retail environments focused on physical store locations.


Modern POS

Microsoft Dynamics for Retail: delivering a complete shopping experience

At the heart of every successful business are the people who make things happen. And at the heart of Retail are the interactions between those people and the customers they serve – the interactions that make all the difference in building loyalty and delivering on brand promise.  Microsoft Dynamics designs modern business solutions to exceed the expectations of today and embrace the opportunities of tomorrow. Watch the “Ready for What’s Next” video here.

Ready to dive in and learn more?

For more information on Microsoft Dynamics for Retail:

  • Join us at Convergence EMEA 2014, 4-6 November in Barcelona. Click here for more info.
  • Visit our webpage
  • Check out the Microsoft Dynamics AX 2012 R3 “What’s New” digital brochure on the Microsoft Dynamics AX webpage.