Res Ipsa Loquitor

Deo Melgaco's Web Log

It is a new site!

Wow, great to see this change in the MSDN blog - I really like it. It gives me more motivation to...

Author: Deo Melgaco Date: 05/25/2010

MBA Global Management Seminar I

Let me start by the last work I did this week: the paper. Great opportunity to learn; I selected the...

Author: Deo Melgaco Date: 06/15/2009

Started my second-the-last class!

Now it is only 12 weeks and I'm done with my MBA. It has been a long journey of learning - and it...

Author: Deo Melgaco Date: 05/27/2009

Almost done with the 10th class!

Almost there! With only one week to go, I feel really close to the end of the MBA program, with just...

Author: Deo Melgaco Date: 04/20/2009

Blue Ocean, Value Chain and more

Last week was busy in my MBA - the Environmental Analysis Paper took most of my time in research. I...

Author: Deo Melgaco Date: 04/08/2009

10th MBA class - almost there!

Great start on my 10th class in the MBA in Global Management program; this class is really...

Author: Deo Melgaco Date: 03/31/2009

Windows 7

I loaded Windows 7 Beta on my production laptop - a nice upgrade experience, without any surprise. I...

Author: Deo Melgaco Date: 01/20/2009

Commenting on my MBA - I

Another great busy week, with lots of time invested in a benchmarking research for this week's case...

Author: Deo Melgaco Date: 01/20/2009

People Management and Leadership

Part of the people manager’s responsibilities is to provide clear, achievable goals to all...

Author: Deo Melgaco Date: 04/30/2008

The Prisoners Dilemma

This week in my MBA, the instructor presented a question regarding the classical Prisoners Dilemma....

Author: Deo Melgaco Date: 03/07/2008

Added Value per Employee

In an article published on Strategic HR Review by Paul Kearns, I found especially interesting the...

Author: Deo Melgaco Date: 07/15/2007

Costco, Wal-Mart and Turnover

I liked Costco's approach - they hire for frontline positions, promove from within and are a...

Author: Deo Melgaco Date: 07/15/2007

Management and Leadership

In a recent discussion in my MBA course, the subject of leadership was again brought to debate. The...

Author: Deo Melgaco Date: 04/09/2007

Emotional Intelligence

According to McShane and Von Glinow, Emotional Intelligence "is the ability to perceive and express...

Author: Deo Melgaco Date: 03/10/2007

On Writing

In my opinion, when writing a paper, we must have in mind some important points in order to execute...

Author: Deo Melgaco Date: 03/03/2007

About Leadership

In a broader sense, what makes someone a leader? Why one decides to lead or to follow? Not only...

Author: Deo Melgaco Date: 02/17/2007

Emotions and Decision-making

This is an interesting subject - how emotions can get in the way of sound decision-making....

Author: Deo Melgaco Date: 02/13/2007

About the Rumor Mill

When leadership does not communicate openly about issues, people will rely on perceptions and...

Author: Deo Melgaco Date: 02/12/2007

Critical Thikining in a Group Setting

As defined by Browne & Keeley (1998), “critical thinking consists of an awareness of a set of...

Author: Deo Melgaco Date: 02/11/2007

MBA: A Personal Perspective

Besides potential to increased earnings, a graduate degree also brings the delightful sensation of...

Author: Deo Melgaco Date: 02/10/2007

Luxuria - First of Seven Deadly Sins

Early Christians used these seven major human vices to educate followers about the human trend to...

Author: Deo Melgaco Date: 02/06/2007

Plagiarism and Ethics

According to Wikipedia, "plagiarism is the passing off of another person's work as one's own,...

Author: Deo Melgaco Date: 05/01/2006

The Problem Resolution Framework

Looking to go from the scientific method to something tightly related to the problem resolution in...

Author: Deo Melgaco Date: 03/14/2006

The Impact of Ethics on Decision Making

[Originally written on February 24, 2004] Abstract In this document I will discuss the impact of...

Author: Deo Melgaco Date: 10/28/2005

A Problem Resolution Method

[Written on October 25, 2005] When resolving a problem, what is the method a support engineer should...

Author: Deo Melgaco Date: 10/28/2005

The Method in Action

In the previous post I presented some ideas about the use of scientific method in problem...

Author: Deo Melgaco Date: 10/28/2005

A Problem Resolution Method

When resolving a problem, what is the method a support engineer should use? What method is...

Author: Deo Melgaco Date: 10/25/2005

The Impact of Ethics on Decision Making

Impossible to talk about supporting our customers without touching a subject that is really...

Author: Deo Melgaco Date: 12/13/2004

What is a support incident?

I believe there is no better way to start talking about support than starting by the beginning: the...

Author: Deo Melgaco Date: 10/21/2004

Microsoft Support in Latin America

Hi everyone, My name is Deo Melgaco and I am a Support Team Manager in Microsoft Customer Service...

Author: Deo Melgaco Date: 10/21/2004