I came across an interesting video on Channel 9 today: an interview with Mandar Naik about the growth of Microsoft's Global Technical Support Center in Bangalore.
Coincidentally, I was in Bangalore for an Office developer workshop in March, and had a chance to tour the brand-new building being constructed for the GTSC. Pali, the local developer evangelist, drove me over there on his scooter and we looked around. I snapped a few pictures -- that's Pali in the pool shot, in the break room at the GTSC. Hey, where's the pool room in Building 18?