Information Rights Management trial service for Office is disrupted by certification error

KB Article: http://support.microsoft.com/kb/2711170

INTRODUCTION

Assume that you try to do one of the following:

  • Sign up for the Information Rights Management (IRM) trial service that is available through Microsoft Office
  • Open some content that is protected by the Information Rights Management trial service

You do this by using a Windows Live ID on a computer that is running Windows XP or Windows Vista.

However, in this situation, you receive the following error message:

Information rights Management Configuration Wizard cannot complete.

An error has occurred.

Your computer cannot be configured at this time because the Account Certification Service is not available. Please run this wizard again later. To close this wizard, click Cancel.

Additionally, you receive the following error message in Microsoft Outlook:

This service is temporarily unavailable. Ensure that you have connectivity to the server. This error could be caused because you are working offline, your proxy settings are preventing your connection, or you are experiencing intermittent network issues.

You may also receive a certificate warning that matches one of the following:

The Certificate Issuer for this site is untrusted or unknown.

The certificate you are viewing does not match the name of the site you are trying to view.