A customer email

I got a doozy of an email while I was on leave.

Mail from: frankarr - an aussie microsoft blogger
Sender: Stephen Russell

Hi Frank.
Been meaning to reply to your December MSDN newsletter since it came out, but I've been real busy this month.
Some questions for you:
- what connection do you have to MS? Your blog site does its best to hide any connection. I assume you're a senior MS developer?
- Re the Xmas present for VS 2003 upgrades: isn't this the same upgrade that was being sold for $58 when VS2003 came out? If so, how is this massive price increase a Xmas present, or upgrading for "less", as you claim?
- Glover was not talking about the "software development lift cycle", was he? That sounds like something for Opus or some other lift manufacturers, not .NET 2005 developers.
And before you dismiss this e-mail as rubbish, google me. No, I don't run a blog site -- I don't have the spare time in my life to waste it wanking my ego.
What I'm hoping for 2005 is that MS Australia will provide decent support to the people like me who support your clients. But the situation is getting worse and worse every day, not better.
And now we have bloggers supporting the MSDN channel. Heaven help us all ...
Steve.

I have sent a reply already, and I will post the answer soon.

[ Currently Playing : That's Amore - Dean Martin - Mob Hits: Music from and a Tribute to Great Mob Movies Disc 1 (03:10) ]