A CRM Riff

A mostly Microsoft Dynamics CRM blog with random riffs on music, Microsoft, and the Northwest.

Goodbye Microsoft, Hello World

After 20 years in the military and now 20 years at Microsoft, I am considering how to spend the next...

Author: Jim Glass Jr Date: 10/06/2011

Introducing the Dynamics Café ~ Proceed at your own risk

In my readings this week I came across this blogger: Matt Keenan is a 20+ year veteran of the...

Author: Jim Glass Jr Date: 10/04/2011

Microsoft Dynamics CRM Tech Resources

I like to update the list of Technical resources available to Microsoft Dynamics CRM users. Find...

Author: Jim Glass Jr Date: 10/03/2011

Fav CRM Blog Posts this week

Just thought I’d share some valuable and interesting posts I’ve read in the last few...

Author: Jim Glass Jr Date: 09/29/2011

HOT: Windows Phone “Mango” Update

The Windows Phone “Mango” update process began this morning as the Windows Phone 7.5 becomes...

Author: Jim Glass Jr Date: 09/27/2011

Convergence 2012 ~ A World of Opportunity

The buzz is starting: We’re excited to announce that Convergence is moving to Houston in 2012!...

Author: Jim Glass Jr Date: 09/27/2011

Earning College Credit with a Microsoft Certification

Tony reminds us that both students and Microsoft Certified Professionals (MCPs) are eligible to earn...

Author: Jim Glass Jr Date: 09/26/2011

CH2M Hill Increases Support Quality, Reduces Expenses by Using Global Help-Desk Solution

“The new help-desk solution based on Microsoft Dynamics CRM will let us resolve 75 percent of all...

Author: Jim Glass Jr Date: 09/22/2011

Bookcase: Silverlight and XRM

Microsoft Regional Director & MVP David Yack has a new book out called Silverlight + XRM. It...

Author: Jim Glass Jr Date: 09/20/2011

Customizing CRM for your Company

So many people want a customized experience with their CRM implementation. They want the product...

Author: Jim Glass Jr Date: 09/19/2011

Free Excerpt ~ Working with Microsoft Dynamics CRM 2011

Sonoma Partners have provided a chapter from their best selling book, Working with Microsoft...

Author: Jim Glass Jr Date: 09/12/2011

HOT! Introducing Mango Videos for Developers

Microsoft MVPs Rob Miles and Andy Wigley are back! The "Building Applications for Windows Phone...

Author: Jim Glass Jr Date: 09/09/2011

Stuff you find at Microsoft

I wandered by the Scrum lobby in one of the Microsoft Advanta buildings and saw a new addition....

Author: Jim Glass Jr Date: 09/08/2011

Microsoft Dynamics CRM User Guide ~ a free download

You can download the Microsoft Dynamics CRM User Guide. To whet your taste, here is an overview of...

Author: Jim Glass Jr Date: 09/07/2011

Microsoft Dynamics Video Options

Do you find yourself wanting to use a video short clip about CRM for a meeting. There are a number...

Author: Jim Glass Jr Date: 09/06/2011

Tired of the ol’ "Lorem ipsum"?

Aren’t we all? But now you too can generate Hipster Ipsum like this: Yr salvia seitan, vice...

Author: Jim Glass Jr Date: 09/02/2011

Optimizing your LinkedIn Experience

Guy Kawasaki of Alltop’s Holy Kaw! posted this to Twitter and I just had to share. I’ve added...

Author: Jim Glass Jr Date: 09/01/2011

FAQ: Microsoft Certification Exam Development

“At Microsoft, we strive to ensure that our certifications are relevant, respected, and highly...

Author: Jim Glass Jr Date: 08/30/2011

Welcome to VMlimited ~ Your worst nightmare

Have you read Frank Shaw’s blog post or the feature story on the Microsoft News Center.  Maybe...

Author: Jim Glass Jr Date: 08/29/2011

Top Ten CRM Blogs of the Week

There are so many CRM blogs to choose from that I thought I might introduce you to some of my...

Author: Jim Glass Jr Date: 08/25/2011

Twitter from a Guy who Tried Not to like the Platform

I was not an immediate fan of Twitter. But my job has a lot to do about social, so I grudgingly...

Author: Jim Glass Jr Date: 08/23/2011

Performance Toolkit for Microsoft Dynamics CRM 2011

I’m looking at the Performance Toolkit for Microsoft Dynamics CRM 2011 and wondering who will be the...

Author: Jim Glass Jr Date: 08/22/2011

The Linc Group talks about their move to Microsoft Dynamics CRM

The Linc Group needed a custom CRM solution for their quickly growing company. This quick video...

Author: Jim Glass Jr Date: 08/17/2011

Microsoft Dynamics CRM “extreme 2011 Las Vegas” Conference

The premier event for Microsoft Dynamics CRM partners is just around the corner.  Extreme 2011...

Author: Jim Glass Jr Date: 08/16/2011

Headed to Building 7 for a meeting with my Mentor

The mythical building 7 on the main Microsoft campus has been a running joke for years. I first ran...

Author: Jim Glass Jr Date: 08/15/2011

Today: Microsoft Dynamics CRM Community Page Updated

Maureen, a super powerful wizard of an editor, has updated the Microsoft Dynamics CRM Dev Center...

Author: Jim Glass Jr Date: 08/12/2011

Twiends: How to Twitter

Twiends.com presents this fun Infographic: How to Twitter. They answer beginner questions such as...

Author: Jim Glass Jr Date: 08/09/2011

Vote for the Changes You’d like in Microsoft Dynamics CRM

Here on Microsoft Connect are the most popular CRM suggestions posted to date for the Microsoft...

Author: Jim Glass Jr Date: 08/09/2011

Highlights: Great Microsoft Dynamics CRM Blog Post ~ Week 2

CRM Team Blog ~ Web Resources Generated During Upgrades: Don't Ship Them! Since Microsoft Dynamics...

Author: Jim Glass Jr Date: 08/08/2011

Microsoft Training Catalog

I was researching an answer for an oft-asked question, “Where can I get Microsoft Dynamics CRM...

Author: Jim Glass Jr Date: 08/04/2011

Thinking about becoming a Microsoft Dynamics CRM Partner?

World-class customer experiences begin with your people. When you give them the right tools to boost...

Author: Jim Glass Jr Date: 08/03/2011

YouTubeage of the Week: Microsoft GFS Datacenter Tour

Global Foundation Services (GFS) is the department that is responsible for Microsoft’s CDN...

Author: Jim Glass Jr Date: 08/02/2011

Highlights: Great Microsoft Dynamics CRM Blog Posts this Week

There have been some seriously helpful thinks written about Microsoft Dynamics CRM written in the...

Author: Jim Glass Jr Date: 08/01/2011

Introducing the MSDN/TechNet Profile Recognition System

In April a new MSDN/TechNet recognition system was deployed across the entire Microsoft Technical...

Author: Jim Glass Jr Date: 07/26/2011

Internet-Facing Deployment (IFD) for Microsoft Dynamics CRM 2011

The terms ‘IFD’ and ‘SPLA’ get thrown around in the same breath quite a bit...

Author: Jim Glass Jr Date: 07/25/2011

Microsoft Jazz Band performs at Tula’s

Tula’s Jazz Club is a jazz institution in Seattle, a place where the hep cats hang out, bread bread...

Author: Jim Glass Jr Date: 07/25/2011

Window 7 Phone ~ The Best Apps… So Far

I saw this article yesterday from the New York Times, The Best Apps, Although a Thinner Selection,...

Author: Jim Glass Jr Date: 07/21/2011

Richard Knudson talks about Security Roles

One of my favorite CRM blogs is Richard Knudson's Dynamics CRM Trick Bag. I thought Richard’s post...

Author: Jim Glass Jr Date: 07/20/2011

Video: Jim Sheehan, COO of PowerObjects at WPC 2011

Enjoy a candid conversation with Jim Sheehan of PowerObjects at the 2011 Microsoft Worldwide Partner...

Author: Jim Glass Jr Date: 07/19/2011

Chief is back at College

Didn’t know he was a righty? Kudos to Keith Combs for pointing to this way cool vid. tweetmeme_style...

Author: Jim Glass Jr Date: 07/15/2011

WPC Streaming Content this Year ~ 2011

I wasn’t able to attend the Microsoft Worldwide Partner Conference this year in Los Angeles. But...

Author: Jim Glass Jr Date: 07/13/2011

Don’t you think your CRM should work this well?

Found this quite by accident and thought I’d share it with my peeps: http://crm360summit.com When...

Author: Jim Glass Jr Date: 07/11/2011

2011 Partner of the Year ~ Hitachi Consulting

We luv our partners so it give me great pleasure to point to this article in case you missed it last...

Author: Jim Glass Jr Date: 07/11/2011

Microsoft Dynamics CRM Community Support ~ New Users

I have seen some requests for New User resources. Here are some resources to review: Getting Started...

Author: Jim Glass Jr Date: 07/06/2011

Getting Hired by Microsoft ~ the Zoosk way

Over the years many, many family and friends have sent me their resume to get hired by Microsoft....

Author: Jim Glass Jr Date: 07/05/2011

Best Practices for Developing with Microsoft Dynamics CRM 2011

This Microsoft Dynamics SDK topic describes best practices for customizing Microsoft Dynamics CRM...

Author: Jim Glass Jr Date: 06/30/2011

Extending the life of your cell phone

We are fast becoming a nation of cell phone addicts. I can’t imagine leaving the house with out my...

Author: Jim Glass Jr Date: 06/29/2011

Microsoft Main Campus

I end up using this map so much and today I noticed it was harder to find. So I’m posting it to my...

Author: Jim Glass Jr Date: 06/28/2011

What Tau Sounds Like

The same fellow who presented us with “This is what Pi Sounds Like”, musician Michael Blake ...

Author: Jim Glass Jr Date: 06/28/2011

LinkedIn.com Redux

I have been using LinkedIn.com for so many years, I can’t tell you when I started. What I can...

Author: Jim Glass Jr Date: 06/23/2011

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