Did you know - Cheaper no call option for Developer Support
Did you know you could submit your request for product support to Microsoft online? And, if you do this and you have allready used your included suppor tickets... it's $150 cheaper?
I honestly didn't know this option existing before visiting the Developer Support center this week. I honestly don't know why more people don't use it. Most of the engineers here seem to think that this is less than 10% of thier volume, but it's a cheaper option for the customer. And often times, you'll get a call back from the support engineer regardless of which method you submitted your request.
In the next year I'd love to see if there is a way we could simply give people an option to "escalate" to support via a cheap method like this from our community support options like the http://forums.microsoft.com/msdn if you don't get an answer from the community.