Supporting 24,000 Microsoft Dynamics CRM 4.0 Users with sub second response times

Yes you read that correctly, we have published a whitepaper showing how to support a large number of users and still maintain fast response times.

You can find the whitepaper here -

Microsoft Dynamics CRM 4.0 Performance and Scalability - User Scalability for the Enterprise


Microsoft Dynamics™ CRM business software is designed to help enterprises achieve a 360-degree view of their customers across marketing, sales, and service. Engineered to scale efficiently to the needs of the largest global deployments, Microsoft Dynamics CRM has been tested for user scalability, data scalability, and wide area network performance. This white paper focuses on user scalability.

Microsoft, together with Unisys Corporation, completed benchmark testing of Microsoft Dynamics CRM 4.0 running on Microsoft® Windows Server® 2008 operating system and Microsoft SQL Server® 2008 database software. Benchmark results demonstrate that Microsoft Dynamics CRM can scale to meet the needs of an enterprise-level, mission-critical workload of 24,000 concurrent users while maintaining performance at sub-second response times.

Test results were achieved without customizations to simulate an out-of-the-box Microsoft Dynamics CRM deployment. Standard optimization was applied using guidelines published in the Microsoft Dynamics CRM 4.0 Optimizing Performance toolkit. Extensive customer research formed the basis of the test design, test scenarios, database sizing, and record counts used in the testing.

John O'Donnell | Microsoft Dynamics ISV Architect Evangelist | Microsoft Corporation |