UR2 for SCOM 2012 R2 – Step by Step

 

Sorry I am a bit behind in publishing this post.  Smile

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KB Article:   http://support.microsoft.com/kb/2929891

Download catalog site:  http://catalog.update.microsoft.com/v7/site/Search.aspx?q=2929891

 

Key fixes:

Issue 1 - This update rollup makes the stored procedure performance aggregate more robust against out-of-range values.
Issue 2 - Adding multiple regular expressions (RegEx) to a group definition causes an SQL exception when the group is added or run.
Issue 3 - Web applications fail when they are monitored by the System Center Operations Manager 2012 R2 APM agent.
Issue 4 - Service Level Objectives (SLO) dashboards sometimes load in several seconds and sometimes take minutes to load. Additionally, the dashboard is empty after it loads in some cases.
Issue 5 - Operations Manager Console crashes when you try to override the scope in the Authoring pane.
Issue 6 - The System Center Operations Manager console is slow to load views if you are a member of a custom Operator role.
Issue 7 - This update rollup includes a fix for the dashboard issue that was introduced in Update Rollup 1.
Issue 8 - SQL Time Out Exceptions for State data (31552 events) occur when you create Data Warehouse workflows.
Issue 9 - This update rollup includes a fix for the Event Data source.

Xplat updates:

Issue 1 - All IBM WebSphere application servers that run on Linux or AIX computers are not automatically discovered by the Management Pack for Java Enterprise Edition (JEE) if multiple application servers are defined in a single WebSphere profile.

 

Lets get started.

From reading the KB article – the order of operations is:

 

  1. Install the update rollup package on the following server infrastructure:
    • Management servers
    • Gateway servers
    • Web console server role computers
    • Operations console role computers
  2. Apply SQL scripts (see installation information).
  3. Manually import the management packs.
  4. Update Agents

Now, we need to add another step – if we are using Xplat monitoring – need to update the Linux/Unix MP’s and agents.

       5.  Update Unix/Linux MP’s and Agents.

 

1. Management Servers

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Since there is no RMS anymore, it doesn’t matter which management server I start with.  There is no need to begin with whomever holds the RMSe role.  I simply make sure I only patch one management server at a time to allow for agent failover without overloading any single management server.

I can apply this update manually via the MSP files, or I can use Windows Update.  I have 3 management servers, so I will demonstrate both.  I will do the first management server manually.  This management server holds 3 roles, and each must be patched:  Management Server, Web Console, and Console.

The first thing I do when I download the updates from the catalog, is copy the cab files for my language to a single location:

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Then extract the contents:

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Once I have the MSP files, I am ready to start applying the update to each server by role.

***Note: You MUST log on to each server role as a Local Administrator, SCOM Admin, AND your account must also have System Administrator (SA) role to the database instances that host your OpsMgr databases.

My first server is a management server, and the web console, and has the OpsMgr console installed, so I copy those update files locally, and execute them per the KB, from an elevated command prompt:

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This launches a quick UI which applies the update.  It will bounce the SCOM services as well.  The update does not provide any feedback that it had success or failure.  You can check the application log for the MsiInstaller events for that:

Log Name: Application
Source: MsiInstaller
Date: 6/2/2014 1:58:33 PM
Event ID: 1035
Task Category: None
Level: Information
Keywords: Classic
User: OPSMGR\kevinhol
Computer: SCOM01.opsmgr.net
Description:
Windows Installer reconfigured the product. Product Name: System Center Operations Manager 2012 Server. Product Version: 7.1.10226.1015. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0.

 

You can also spot check a couple DLL files for the file version attribute. 

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Next up – run the Web Console update:

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This runs much faster.   A quick file spot check:

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Lastly – install the console update (make sure your console is closed):

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A quick file spot check:

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Secondary Management Servers:

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I now move on to my secondary management servers, applying the server update, then the console update. 

On this next management server, I will use Windows Update.  I check online, and make sure that I have configured Windows Update to give me updates for additional products:

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This shows me two applicable updates for this server:

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I apply these updates (along with some additional Windows Server Updates I was missing, and reboot each management server, until all management servers are updated.

 

Updating Gateways:

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I can use Windows Update or manual installation.

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The update launches a UI and quickly finishes.

Then I will spot check the DLL’s:

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That said – there is a long running bug in the gateway update.  The gateway update is NOT placing a very important file here – for agents.

BUG: In the \Program Files\System Center Operations Manager\Gateway\AgentManagement\ directories – we should be dropping an agent update MSP file for updating agents behind gateways, for x86 and amd64 agents. However, the GW update does not include this. If you want to push-deploy agents behind gateways, and need them to be fully up to date, you should copy the correct files from your updated management servers directories.

 

 

2. Apply the SQL Script

 

In the path on your management servers, where you installed/extracted the update, there are two SQL script files: 

%SystemDrive%\Program Files\System Center 2012\Operations Manager\Server\SQL Script for Update Rollups

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First – let’s run the script to update the OperationsManager database.  Open a SQL management studio query window, connect it to your Operations Manager database, and then open the script file.  Make sure it is pointing to your OperationsManager database, then execute the script.

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Click the “Execute” button in SQL mgmt. studio.  The execution could take a considerable amount of time and you might see a spike in processor utilization on your SQL database server during this operation.

You will see the following (or similar) output:

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or

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IF YOU GET AN ERROR – STOP!  Do not continue.  Try re-running the script several times until it completes without errors.  In a large environment, you might have to run this several times, or even potentially shut down the services on your management servers, to break their connection to the databases, to get a successful run.

Technical tidbit: If you had previously ran this script by applying it during the application of SCOM 2012 R2 UR1, this script is unchanged in UR2. Therefore it does not have to be executed again during the UR2 deployment. There is no harm in running it again, especially if you are not 100% sure it was run with success during the UR1 deployment, if applicable. Always best to just run it again with the deployment of UR2. However, if you have a large environment and it is difficult to get the script to execute with success, you might skip this step. Again – only if you already applied UR1, and you are 100% sure it was run with success then.

 

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Next, we have a new script in UR2 to run against the warehouse DB.  Do not skip this step under any circumstances.    From:

%SystemDrive%\Program Files\System Center 2012\Operations Manager\Server\SQL Script for Update Rollups

Open a SQL management studio query window, connect it to your OperationsManagerDW database, and then open the script file UR_Datawarehouse.sql.  Make sure it is pointing to your OperationsManagerDW database, then execute the script.

If you see a warning about line endings, choose Yes to continue.

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Click the “Execute” button in SQL mgmt. studio.  The execution could take a considerable amount of time and you might see a spike in processor utilization on your SQL database server during this operation.

You will see the following (or similar) output:

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3. Manually import the management packs?

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We have five updated MP’s to import  (MAYBE!).

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The TFS MP bundles are only used for specific scenarios, such as DevOps scenarios where you have integrated APM with TFS, etc.  If you are not currently using these MP’s, there is no need to import or update them.  I’d skip this MP import unless you already have these MP’s present in your environment.

The Advisor MP’s are only needed if you are using System Center Advisor services.

However, the Image and Visualization libraries deal with Dashboard updates, and these need to be updated.

I import all of these without issue.

 

 

4. Update Agents

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There is a known issue in UR2 for agents – read carefully below:

Agents should be placed into pending actions by this update (mine worked great):

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If your agents are not placed into pending management – this is generally caused by not running the update from an elevated command prompt, or having manually installed agents which will not be placed into pending

You can approve these – which will result in a success message:

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HOWEVER – this didn’t actually do any update.  You can see from the system event logs, that MOMAgentinstaller did run, but when we check the DLL versions, we can see they are not updated.

What you need to do is REJECT any pending updates in the SCOM console – then run a REPAIR on your agents to get them to apply the update.  Alternatively – use a software distribution tool like Configuration Manager to apply agent updates where applicable.  Any agents that are manually installed (Remotely Manageable = No) will not be available for a repair, as always. 

You can track running repairs in Pending Management:

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Soon you should start to see PatchList getting filled in from the Agents By Version view under Operations Manager monitoring folder in the console:

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5. Update Unix/Linux MPs and Agents

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Next up – I download and extract the updated Linux MP’s for SCOM 2012 SP1 UR2

http://www.microsoft.com/en-us/download/details.aspx?id=29696

7.5.1021.0 is current at this time for SCOM 2012 R2 UR2. 

****Note – take GREAT care when downloading – that you select the correct download for R2. You must scroll down in the list and select the MSI for 2012 R2:

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Download the MSI and run it.  It will extract the MP’s to C:\Program Files (x86)\System Center Management Packs\System Center 2012 R2 Management Packs for Unix and Linux\

Update any MP’s you are already using.

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You will likely observe VERY high CPU utilization of your management servers and database server during and immediately following these MP imports.  Give it plenty of time to complete the process of the import and MPB deployments.

Next up – you would upgrade your agents on the Unix/Linux monitored agents.  You can now do this straight from the console:

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You can input credentials or use existing RunAs accounts if those have enough rights to perform this action.

 

 

 

5. Update the remaining deployed consoles

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This is an important step.  I have consoles deployed around my infrastructure – on my Orchestrator server, SCVMM server, on my personal workstation, on all the other SCOM admins on my team, on a Terminal Server we use as a tools machine, etc.  These should all get the UR2 update.

 

 

Review:

Now at this point, we would check the OpsMgr event logs on our management servers, check for any new or strange alerts coming in, and ensure that there are no issues after the update.

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Known issues:

See the existing list of known issues documented in the KB article.

1.  Many people are reporting that the SQL script is failing to complete when executed.  You should attempt to run this multiple times until it completes without error.  You might need to stop the Exchange correlation engine, stop the services on the management servers, or bounce the SQL server services in order to get a successful completion in a busy management group.  The errors reported appear as below:

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(1 row(s) affected)
(1 row(s) affected)
Msg 1205, Level 13, State 56, Line 1
Transaction (Process ID 152) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.
Msg 3727, Level 16, State 0, Line 1
Could not drop constraint. See previous errors.
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2.  Gateway Servers don’t get agent patch update files.  See body of this blog article for more details.

3.  Agents don’t go into pending, or go into pending but the agent update doesn’t actually work.  This is a known issue and will be addressed in the next UR3.  For this release, simply use a “repair” to repair the agents that need the update, or use a software distribution mechanism to deploy the update.