Giving Customers the Megaphone...
I was so impressed with Laurie Brice's questions at the NMR event, that I sent her a copy of Office 2007.
She called me up to say thanks and made me an offer I couldn't refuse, "I think I'd be a great reference for other customers to understand the potential of Microsoft technology."
And you better believe, I'm going to give her the chance (many, in fact).