Make it easy to work with you....
What bothers me, however, is when I go to the store finder to see hours of operation and it says, "call the store."
Why add a step to the process?
Why not have the store manager log on each night, update the hours as necessary, and log-off?
That would be one step instead of having his people answer dozens or hundreds of calls each day?
On top of that, it would improve the customer experience, since I get what I need ASAP.
Folks...each of us (and that includes Microsoft) has got to make it as easy as possible for people to do business with us.
I WANT to give Home Depot money...why add one step to that process?
And Kudos to Best Buy for getting it right