A system for speaking IT truths

As IT Professionals, we sometimes find ourselves in the position of having to deliver difficult IT truths, sometimes to non-technical audiences.  I read a really interesting article by Robert Plant (no, not the one from Led Zepplin :)) on a system for conducting these hard conversations in the Harvard Business Review this week that I thought was worth sharing.  Check it out at http://blogs.hbr.org/cs/2011/02/how_i_learned_a_system_for_spe.html