Matt Barbour's Ramblings on CRM, USD and UII

Here I share what I hope to be helpful bits of information regarding general Dynamics CRM User Interface Integration (UII), Unified Service Desk (USD) and Dynamics CRM\XRM development.

How to fix building a strong type lib for CRM 7.1 (CRM 2015 Online Update 1) Errors

If your using an older version of the CrmSvcUtil.exe to generate a strongly typed lib for your...

Author: MattB-MSFT Date: 07/07/2015

PowerShell via Xrm.Tooling.Connector and cleaning up USD Entities

So I found myself sitting in a USD training class the other day…. At the tail end of the Extreme CRM...

Author: MattB-MSFT Date: 04/23/2015

Configuring Azure Service Bus endpoint and CRM Plugin Steps

Wow its been a while since I posted here;  As most of you have seen, the Dynamics CRM world as...

Author: MattB-MSFT Date: 10/03/2014

Support and SDK info Released for CRM codename Orion

The CRM Team blog just posted an update to the implementation planning guide and to the SDK that...

Author: MattB-MSFT Date: 06/17/2013

Visual Studio Solution Starters and Templates for CCAUII

This is an update of an article I wrote in 2010,  that is now up to date with the current...

Author: MattB-MSFT Date: 06/15/2012

Adding and triggering custom audit events in CCAUII

As most folks who work with CCA\UII know,  UII has its own auditing system that audits events...

Author: MattB-MSFT Date: 02/28/2012

CRM 2011 Prepopulating Opportunity and Quote Price List, Unit and Quantity.

Recently I've been presented a number of scenarios where the built in CRM Opportunity and Quoting...

Author: MattB-MSFT Date: 02/01/2012

How to override the CRM 2011 popup alert in CCA when redirecting a popup Update

This is an update to a prior blog post here How to stop the CRM Popup alert when you grab a window...

Author: MattB-MSFT Date: 01/31/2012

CRM Oct-2011 SDK update and new authentication method.

With the roll out of the CRM 2011 on Office 365,  a new authentication process was added to...

Author: MattB-MSFT Date: 12/19/2011

Installing the Customer Care Accelerator ( CCA ) for CRM 2011

One of the things that Iv needed to do for a while is write up a detailed step by step of how to get...

Author: MattB-MSFT Date: 11/04/2011

Customer Care Accelerator for Microsoft CRM 2011 Released.

  CCA for CRM 2011 officially went out the door for folks today and it is now available...

Author: MattB-MSFT Date: 05/04/2011

Customer Care Accelerator for Microsoft Dynamics CRM 2011 just around the corner

Many folks have been asking when there was going to be a update of CCA and UII for Microsoft...

Author: MattB-MSFT Date: 02/05/2011

Updated ICCCCA VPC on Dynamics PartnerSource.

I have had several requests as to where partners can access the updated ICC VPC, These items are up...

Author: MattB-MSFT Date: 12/01/2010

How to override the CRM 4.0 popup alert in CCA when redirecting a popup.

How to stop the CRM Popup alert when you grab a window and re-host it to another tab, while...

Author: MattB-MSFT Date: 11/22/2010

Mapping Hosted Applications to Agent Groups in UII

One of the fundamental features that we had in Customer Care Framework dealt with how we grouped...

Author: MattB-MSFT Date: 10/07/2010

Using HAT with CRM in CCA

HAT is a useful tool,  its pretty easy to use (once you get the basic’s) and fairly simple to...

Author: MattB-MSFT Date: 10/05/2010

Visual Studio Project Starter’s for CCAUII

Picking though the examples and documentation for UII to figure out how to setup your first ( or...

Author: MattB-MSFT Date: 09/09/2010

A few undocumented events in the Hosted Application Toolkit..

Yep.. I said it… there are a few Easter Eggs in the Hosted application toolkit that you can use to...

Author: MattB-MSFT Date: 07/08/2010

Understanding and Using CTI in UIICCA

CTI in UII is one of the more interesting and powerful additions to the UII system.  The...

Author: MattB-MSFT Date: 05/27/2010

Showing CRM data in the Customer Care Accelerator

So you pulled the bits down for UII and CCA and built them… and you have a nifty Blue screen...

Author: MattB-MSFT Date: 05/13/2010

CCA/UII Launches… The evolution of Customer Care Framework (CCF)

Microsoft Customer Care Framework is now User Interface Integration for Microsoft Dynamics CRM, or...

Author: MattB-MSFT Date: 05/07/2010

CRM Integrated Customer Care Demo VPC released to partners. (CRM ICC VPC)

I have not posted much in the last month or so, as I have been busy working with several people on...

Author: MattB-MSFT Date: 11/03/2009

Customer Care Framework 2009 sp1 QFE is released!

The CCF 2009 sp1 QFE was officially released and posted up on MSDN for folks that can download from...

Author: MattB-MSFT Date: 09/03/2009

Working with late loading Frames and Script in CCF

What the Heck is that? When a Browser page that loads multiple levels of frames, or IFrames, with or...

Author: MattB-MSFT Date: 07/22/2009

Creating a CCF Customer Provider for Dynamics CRM

CCF includes a reference capability for retrieving customer data via server side request. This is...

Author: MattB-MSFT Date: 06/12/2009

Customer Care Framework ( CCF ) and Dynamics CRM 4.0 – What's this all about?

As a Microsoft Technical Specialist focusing on customer care solutions, I often get asked questions...

Author: MattB-MSFT Date: 06/08/2009