System Center Service Manager Beta Available for Download
The new offering from the System Center line is already on the connect site for you to download and try.
Formerly code-named "service desk" System Center Service Manager will include:
•Deep integration with existing Microsoft technologies from System Center, Windows, Office, and Visual Studio product families
•Enabling new scenarios via a powerful self-service portal to reduce helpdesk costs
•A Configuration Management Database (CMDB) that provides an authoritative view of your managed IT infrastructure and services, including all relevant information about current and desired state, past history and future plans, associated incidents and problems, and related change requests.
•A core set of automated IT processes that map to the ITIL-based Microsoft Operations Framework (MOF)
•An extensible platform that enables customers and partners to extend the product with Management Packs and Microsoft Operations Manager
Go ahead and try it out - > http://connect.microsoft.com/SystemCenter