Primary care providers at the table in Health IT decision making

Today we thought we'd share this great post with you from our Senior Director of Worldwide Health, Bill Crounse (based in the US - hence the thanksgiving reference!). Not only does it bring us news from healthcare IT in the states, it's particularly relevant as it mentions how NHS Trusts are to control of their own budgets - therefore giving physicians the power to make crucial IT decisions...

Earlier this month I was on a business trip in Europe. I met with healthcare leaders in the UK, Sweden and Holland. In the UK, there was a lot of discussion about the ramifications of the decision to decentralize budgeting for the National Health Service (NHS). Essentially, each of the various NHS trusts is now in charge of their own budget and budget planning. General Practitioners are front and center in determining how the budgets are allocated and spent. This puts considerable decision-making power in the hands of primary care physicians. For instance, they are now deciding how money gets spent on Health IT projects in the UK. Actually I think that makes a lot of sense. Without “ownership” by the people who are most affected, Health IT projects that touch clinical workflow frequently fail. 

imageLast week, a little closer to home, I was pleased to see another example of primary care docs actively engaged in Health IT decision making. On Friday I provided a keynote address at the annual Learning Forum for OCHIN in Portland, Oregon. This not-for-profit organization supports providers and practices working to select, install, and effectively use health IT to achieve clinical, operational, and financial improvements. OCHIN provides Health IT, data aggregation and exchange, quality improvement, and research services to support providers and practices working to realize Triple Aim goals (higher care quality, better access, lower costs). The organization operates in 17 states. 

The evening before my keynote, I was invited to address the OCHIN board of directors at their annual business planning meeting. I was pleased to see so many primary care docs around the table. We had a lively discussion about the future of Health IT and the future direction of OCHIN itself. As I reminded the board, selecting and implementing EMR solutions is just the beginning of the Health IT journey for any practice, clinic, or hospital. The real power of Health IT in transforming healthcare (and realizing the Triple Aim) comes from what you do with digital health information once you have it. The EMR isn’t an end in itself, but rather a foundation that opens up possibilities to measure what we do within healthcare practices and organizations and compare it to best practices across the country and around the world. 

Too often these days I see decisions being made about healthcare and healthcare delivery by everyone but physicians. It’s often stated that doctors are just too busy managing their own patients and practices to take on much of an active role in clinical IT projects, health information exchanges, business and clinical analytics, or new payment models. While understandable, not being at the table is a serious risk for clinicians as the decisions that are being made will have long lasting ramifications on the practice of medicine and their own futures. I guess that’s something that isn’t lost on the physicians and other clinicians who so generously give their time to serve as board members of OCHIN.

As we prepare for the Thanksgiving Holiday in the US, let’s all be thankful for what we have. Let’s also remember that what we have today is often because of the hard work and sacrifices of those who came before us (parents, soldiers, teachers, mentors, leaders), and because of our own determination to roll up our sleeves, step up to the table, and do the hard work that moves us forward.

Happy Thanksgiving! 


Bill Crounse, MD Senior Director, Worldwide Health