Support-Tip:(SYNC SERVICE): stopped-server: Troubleshooting Event ID: 6311 and 6401


An issue has recently popped up in support.  We have documented it on the following TechNet Wiki

TROUBLESHOOTING: stopped-server (Event ID: 6311 and 6401) :

In response to the below comments:

  • This might work to help you get by on the SharePoint User Profile Synchronization Service.  However, there could be an underlying problem, so you may want to contact support.
  • The 4.0.2450 build is a build of the Synchronization Service Engine that is behind another product such as the SharePoint User Profile Synchronization Service.



Let me know if you have any questions.

Tim (


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