Cisco Unified Microsoft CRM Connector...
Since Cisco was so much in the news the last 2 days I couldnt resist in making the following post. No it is not about iPhone or their lawsuit, but it is actually something that has to do with Microsoft Dynamics CRM.
Did you know that the Cisco Unified CRM Connector is available in 20 Languages? These are Danish, Dutch, Finnish, French, German, Greek, Italian, Norwegian, Portuguese (Brazil & Portuguese), Spanish, Swedish, UK English, US English, Czech, Hungarian, Polish, Russian, Turkish, Chinese (simplified) and Japanese. Yes! That's almost all languages we also support with Microsoft Dynamics CRM 3.0!
The Cisco Unified CRM Connector, part of the Cisco Unified Communications family, is a free middleware application that integrates Cisco Unified CallManager Express, Cisco Unified CallManager, and Cisco Unified Contact Center Express with Microsoft Dynamics CRM 3.0. With this solution in place businesses can access their customer information on an easy and fast way on inbound and outbound calls.
The Cisco Unified CRM Connector provides users with a complete view of the customer, including current and past purchases, sales information, order status, account relationships and billing information. For more specific information you can download the datasheet: http://www.cisco.com/application/pdf/en/us/guest/products/ps5976/c1650/cdccont_0900aecd8032ff6c.pdf
A partner that could help you with the implementation is Valley Network Solutions: http://www.vns.net/cisco/integrated If there are other partners that could do the same, please leave me a comment with your details.