Training: Microsoft Dynamics CRM 4.0 courseware
If you're a partner you can access PartnerSource, if you're a customer you can access CustomerSource and use a lot of the benefits we offer there. One of these benefits is having access to tons of e-Learning courses, learning plans, downloads, documentation and now also Microsoft Dynamics CRM 4.0 courseware. If you click this link you will be directed to the E-Learning catalog filtered by CRM 4.0. Below are the links to the courseware that are currently available.
What’s New in Microsoft Dynamics CRM 4.0 Course Number 8910
This one-day training material provides individuals with the knowledge and skills to begin planning for Microsoft Dynamics CRM 4.0.
Installation and Deployment in Microsoft Dynamics CRM 4.0 Course Number 8911
This three-day training material provides individuals with the tools to install and configure Microsoft Dynamics CRM 4.0. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook.
Customization and Configuration in Microsoft Dynamics CRM 4.0 Course Number 8912
This three-day training material provides individuals with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions such as: Business units Users Teams Security privileges and roles System Settings Multilingual User Interface Language Packs Currency Exchange Rates Multiple Organizations. The training material also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize the following system components: Forms Views Entities Attributes Relationships Entity Mappings The following customization topics are outside the scope of this training material, but are introduced here to provide individuals with insight into potential advanced customization features: Application Event Programming Client Extensions Workflow SiteMap URL Addressable Forms IFrames SDK
Applications in Microsoft Dynamics CRM 4.0 Course Number 8913
This three-day training material explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the training material includes: Sales Management Marketing Automation Service Management Service Scheduling
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