A worldwide survey from AMI suggests midmarket companies are taking a more formalized approach to IT purchasing decisions while looking toward managed services and software-as-a-service (SaaS) solutions.
Taking a page from the Salesforce.com playbook, SugarCRM has announced the availability of Sugar Community Edition on Amazon.com's Elastic Compute Cloud (EC2) to provide CRM developers with an easy-to-deploy development environment in the cloud.
The on-demand customer relationship management (CRM) vendor has added technologies that cater to users who find answers to service questions using means besides traditional call centers, such as search engines and social networking.
IT workers are often some of cloud computing's biggest detractors, mostly because of their skepticism of cloud security. A new TechRepublic poll suggests IT professionals themselves could be among the users who could most benefit from the cloud.
With 10 percent growth in its managed service provider (MSP) business over just six weeks, the Alabama-based provider espouses the benefits of the cloud-based model and makes a compelling business case to its customers.
The company describes its new open vCloud API as an interface for providing and consuming virtual resources from the cloud, enabling the deployment and management of virtualized workloads in internal and external clouds.