Intelligent Communications: Rapidly grow your knowledge base

Increase your technical familiarity of Intelligent Communications with these technical deep dive webinars. Available to you as an MPN member at no cost, these technical webinars will give you ample ability to hold valuable conversations with your customers.

Technical Deep Dive on Microsoft Teams Direct Routing – Discover how users can easily be transitioned to Calling in Microsoft Teams and learn that in using Direct Routing, call center agents can continue to use their applications while transitioning other users. Direct Routing is a capability of Phone System in Office 365 to help customers connect their SIP trunks to Microsoft Teams. In the simplest deployment model, customers start with SIP trunks from their telecommunications provider. Next, customers will use and configure a supported Session Border Controller (SBC) from one of our certified partners. Finally, they will connect their SBC to Microsoft Teams and Phone System. By integrating with an existing PBX, pilot users can be moved to Calling in Teams while users remain on their legacy PBX; The call traffic between these users during the transition stay within the organization.

Technical Deep Dive on Microsoft Cloud Voicemail – Cloud Voicemail is replacing Exchange Online Unified Messaging (UM) in providing voice messaging functionality for Skype for Business 2019 voice users. ​

Cloud Voicemail provides the following benefits for on-premises and online users who have mailboxes on Exchange Server 2019 or Exchange Online: ​

  • Voicemail answering and deposit functionality with enhanced speech transcription​
  • Access to Exchange mailbox voicemails by using Skype for Business Online or Outlook clients​
  • Ability to use the Office 365 web-based portal to manage voicemail options​
  • Support for Exchange mailboxes on-premises or in the cloud​
  • Leveraging of existing user greetings from Exchange Online Unified Messaging

Explore the full suite of technical webinars and consultations available for the Intelligent Communications technical journey at