Introducing CCF

Recently, I had published an article regarding CCF with PC Quest (an IT magazine in India).

The primary objective of this being introducing the technology to the readers and figuring out how it fits into the call centers business context.

This was published in the July 06 issue of PC Quest and is now available online at -

http://www.pcquest.com/content/enterprise/2006/106071603.asp

Take a look and I am very much interested to know your feedback on it.

 

--Sanket Bakshi