My slides from AIMIA Customer Experience Session

Here are my slides from my talk at the AIMIA Customer Experience and Usability seminar in Sydney yesterday.

Customer Experience and the 3 F's

View more presentations from Shane Morris.

Thanks for all the positive feedback, I had a great time and I think we covered some important topics. Steve Baty from Meld did a great job moderating. Thanks to James Breeze from Objective Digital for organising and presenting. And thanks in particular to Tania Lang from Peak Usability and Vijay Balachandran from Fairfax Digital, because we can never have enough case studies.

You can check out James’ presentation here:

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