We Are Hiring Windows Escalation Engineers in Charlotte, Dallas, and Redmond

Would you like to join the world’s best and most elite debuggers to enable the success of Microsoft solutions?


As a trusted advisor to our top customers you will be working with to the most experienced IT professionals and developers in the industry. You will influence our product teams in sustained engineering efforts to drive improvements in our products.


This role involves deep analysis of product source code and debugging to solve problems in multi-million dollar configurations and will give you an opportunity to stretch your critical thinking skills. During the course of debugging, you will uncover opportunities to improve the customer experience while influencing the current and future design of our products.


In addition to providing support to customers while being the primary interface to our sustained engineering teams, you will also have the opportunity to work with new technologies and unreleased software. Through our continuous investment in depth training and hands-on experience with tough customer challenges you will become the world’s best in this area. Expect to partner with many various roles at Microsoft launching a very successful career!


We have positions open at our sites in Charlotte, NC; Las Colinas, TX; and Redmond, WA.


Learn more about what an Escalation Engineer does at:

Profile: Ron Stock, CTS Escalation Engineer - Microsoft Customer Service & Support - What is CSS?

Microsoft JobsBlog JobCast with Escalation Engineer Jeff Dailey

Microsoft JobsBlog JobCast with Escalation Engineer Scott Oseychik


Apply here: