Thomas Ellermanns view on System Center

This blog will discuss features, functions and views on Operations Manager and Service Manager

How to rebuild your Analysis database

At a Customer, there was an issue where the SSAS cubes suddenly stopped working and in the event...

Author: Thomas Ellermann (MSFT) Date: 11/24/2014

Extract files from SCSM WI and upload to SharePoint Online

As part of authorizing access to a system, the initial request document had to be extracted from a...

Author: Thomas Ellermann (MSFT) Date: 11/11/2014

Change the Data Warehouse retention period

A customer of mine wanted the Data Warehouse retention changed from the 3 to 5 years, for reporting...

Author: Thomas Ellermann (MSFT) Date: 08/21/2014

Watch demoes of Cased Dimensions suite of solutions

Cased Dimensions are one of the Companies in the market, that creates valuable add-ons for Service...

Author: Date: 05/26/2014

Support and roadmap for CSPP, IT GRC, and AAW

I've written a blog post about the future support and roadmap for the CSPP, GRC and AAW, as...

Author: Thomas Ellermann (MSFT) Date: 05/09/2014

Send a mail and cancel remaining activities when a RA is rejected.

A common challenge with SCSM is that a rejected Review Activity leaves all remaining activities on...

Author: Thomas Ellermann (MSFT) Date: 04/24/2014

Problem installing the SCSM Authoring console

When you want to install the SCSM Authoring console you might run into the same problem that I did,...

Author: Thomas Ellermann (MSFT) Date: 02/11/2014

Book on Optimizing Service Manager

Today my first book has been released The book is titled Optimizing Service Manager and is written...

Author: Thomas Ellermann (MSFT) Date: 12/20/2013

Service Manager 2012 R2– Fixes included

With the release of Service Manager 2012 R2, the list below contains the known bugs that are fixed....

Author: Thomas Ellermann (MSFT) Date: 10/29/2013

How to force the SCSM console to download a new configuration

One of my customers had run into a strange problem. They had created some new Incident templates and...

Author: Thomas Ellermann (MSFT) Date: 10/11/2013

Error when accesing the Analysis folder in the SCSM Console

After making changes to the user roles, some of the users started to complain about an error when...

Author: Thomas Ellermann (MSFT) Date: 10/08/2013

Date dimensions for Incidents, Service Requests, Change Requests and Activities.

I’ve had this blog on my todo list for quite a while and finally I found some time to actually...

Author: Thomas Ellermann (MSFT) Date: 09/11/2013

How to get the Service Manager 2012 Self-service portal running on Sharepoint 2013

This blog post is written by my collegaue Nicklas Halme from Microsoft Consulting Services in...

Author: Thomas Ellermann (MSFT) Date: 08/19/2013

Service Request Activities, added without prefix

When using the Exchange Connector and users reply to the mail, including the [SRxxxxx], if not...

Author: Thomas Ellermann (MSFT) Date: 08/06/2013

Cancel pending activities in a failed Service Request

Travis Wright has a couple of years ago, written a blog on how to cancel pending activities in a...

Author: Thomas Ellermann (MSFT) Date: 07/30/2013

Data Warehouse problems after upgrading to SP1

Recently I discovered that an otherwise working SCSM installation had begun to fail the MP...

Author: Thomas Ellermann (MSFT) Date: 05/13/2013

Failed to Apply UR2 to SCSM 2012 SP1 - Performance Counters not found

I've been updating a couple of SCSM2012 SP1 installations to UR2 and everytime time I run into the...

Author: Thomas Ellermann (MSFT) Date: 04/16/2013

SCSM Active Directory Connector optimization

Often customers setup Active Directory connectors to import all objects from the root of the Domain....

Author: Thomas Ellermann (MSFT) Date: 04/08/2013

Orchestrator Runbook to reassign SCSM Incidents

I was working at a customer that was doing a domain migration. Service Manager was installed in the...

Author: Thomas Ellermann (MSFT) Date: 03/12/2013

SCSM Portal error, due to Web Content Server being out of sync

Recently one of my customers had issues with their SCSM Portal where new categories didn't appear...

Author: Thomas Ellermann (MSFT) Date: 01/13/2013

SCSM - The item cannot be updated.....aka. Click Apply and die :-)

I guess you all have seen the error message below: The problem all relates to internal workflows,...

Author: Thomas Ellermann (MSFT) Date: 11/15/2012

Service Manager 2012 services won't start after applying KB2677070

After applying the recently released security update KB2677070 the System Center Data Access Service...

Author: Thomas Ellermann (MSFT) Date: 10/01/2012

SCSM 2012 Data Warehouse jobs keep failing

I often run into the same problem with the SCSM 2012 Data Warehouse, that the cubes jobs all fail....

Author: Thomas Ellermann (MSFT) Date: 08/26/2012

SCOM 2007 R2 Universal Connector, Interop Provider certificate expired

I recently ran into the problem that a normal working Universal connector stopped working and...

Author: Thomas Ellermann (MSFT) Date: 06/27/2012

Orchestrator Runbooks not appearing on the web console

I was creating new runbooks in System Center Orchestrator 2012 and wanted to synchronize them to...

Author: Thomas Ellermann (MSFT) Date: 05/29/2012

Force language on SCSM 2012 Console

Several customers would like to use the console with the US language setting, even though the client...

Author: Thomas Ellermann (MSFT) Date: 01/18/2012

Dell Equallogic MP v.4.1 - Not supported on Clustered RMS

I was working with the Dell Equallogic Management pack, v.4.1 and had problems getting it to...

Author: Thomas Ellermann (MSFT) Date: 12/19/2011

Incident reports failing with - Query execution failed for dataset 'RelatedCIs'.

I ran into a funny problem the other day when working with the SCSM Incident reports. The reports...

Author: Thomas Ellermann (MSFT) Date: 12/08/2011

Automatically close incidents after x number of days

I had a request from a customer that the would like a workflow to close all resolved incidents, 7...

Author: Thomas Ellermann (MSFT) Date: 11/25/2011

Scheduling and disabling the SCSM Active Directory connector via powershell

One of my customers noticed a console performance decrease every hour when the AD connector/s ran....

Author: Thomas Ellermann (MSFT) Date: 09/27/2011

Cumulative Update 5 for System Center Operations Manager 2007 R2 is released

On the 5th of August 2011 we released Cumulative Update 5 for System Center Operations Manager 2007...

Author: Thomas Ellermann (MSFT) Date: 08/15/2011

Blank User Role name and description in the SCSM console

If you have a SCSM 2010 environment where you are using localised consoles and not only the English...

Author: Thomas Ellermann (MSFT) Date: 05/17/2011

System Center Operations Manager 2007 R2 Cumulative Update 4 released

Today we finally released the Cumulative update 4 for Operations Manager 2007 R2. Cumulative Update...

Author: Thomas Ellermann (MSFT) Date: 02/02/2011

Agent communication error - 21001 - caused by wrong type of trust

I was working with a customer that had deployed several agents in the same domain as the OpsMgr...

Author: Thomas Ellermann (MSFT) Date: 12/14/2010

Event ID 21023 - Management server not downloading configuration files

Earlier today one of my management servers quit receiving new configuration and all agents reporting...

Author: Thomas Ellermann (MSFT) Date: 10/29/2010

System Center Operations Manager 2007 R2 Cumulative Update 3 released

Today we released the System Center Operations Manager 2007 R2 Cumulative Update 3 with some...

Author: Thomas Ellermann (MSFT) Date: 10/29/2010

SQL 2008 R2 support for Operations Manager 2007 R2

Many customers have been asking for the support of SQL 2008 R2 and Operations Manager 2007 R2. Today...

Author: Thomas Ellermann (MSFT) Date: 10/29/2010

AD Trust Monitoring - what generates the alert and why it's not auto resolved

When importing the Microsoft Active Directory Management pack, it normally generates quite a few...

Author: Thomas Ellermann (MSFT) Date: 10/29/2010