Customer Immersion Experience (CIE) Bootcamps!

Todd Sweetser

Hi Cloud Sellers! The Office 365 Customer Immersion Experience continues to be a powerful tool to give partners the tools and skills to allow customers to sell themselves on the value that the Microsoft platform could deliver for their business. Many partners use these events to help close deals and expand solution usage in current customers to further workloads across the Office 365, CRM Online and Enterprise Mobility & Security offerings.

The CIE Bootcamp is much more than simple demo training – it is geared towards making one qualified to “facilitate” an event where the users interact with the solutions directly, thus creating their own potential A-HA moment with what is possible! 

Here are the qualities of an effective CIE Facilitator as described here:

CIE is a fun, engaging, and low-pressure environment where clients can envision the exciting possibilities of deploying the latest and greatest technology. CIE facilitators don’t aim to deliver a 3 hour sales presentation—they enable people to explore and discover through an innovative hands-on experience. A CIE facilitator has some key skill sets that make them ideally suited to deliver sessions. Here are some of the qualities that we look for in a CIE facilitator. As you seek to identify the right people in your organization, consider the following qualities:

  • Presentation Experience. Facilitators should have experience presenting, demonstrating, and facilitating technology discussions and engagements with business decision-makers and high-profile executives.    
  • Soft Skills. Personable. Professional. Understanding. Beyond just being a proficient presenter, facilitators need to listen, guide, and inspire.
  • Technology Expertise. Prospective facilitators should understand unified communications (UC), collaboration, and Business Intelligence (BI). These topics are extremely visible within the CIE environment and can be leveraged to create “wow” moments for clients. Also, facilitators should stay up to date on the latest and greatest changes coming from Microsoft.

Upcoming Bootcamps are now available for registration across the country, here is a full list. Below are a few of the more current sessions:

New York September 27-30, 2016
Bellevue October 4-7, 2016
Washington D.C. October 11-14, 2016
Los Angeles October 18-21, 2016
Minneapolis October 25-28, 2016


For more details on this program please head over to the CIE Facilitator Bootcamp site here.

Thanks, and good selling!