Social CRM, Montréal, 17 May 2011

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CRM is quickly evolving from simple customer management to collaboration and customer engagement. With the popularity of social networks, customers expect more control over their interactions with companies, fueling what we now call Social CRM. Join us for The Power of Productivity, an exclusive launch event for Microsoft Dynamics® CRM 2011, and hear Mitch Joel, one of North America's leading social media visionaries, talk about How Marketing Connects In A Connected World and share his insights on the future of Social Media and CRM.

Date: Tuesday, May 17, 2011, 12:30 pm - 5:30 pm
Location: Centre Mont Royal , 2200 Mansfield Street, Montreal (Quebec) H3A 3R8

Registration here: https://www.rsvpportal.com/microsoft/CRMprt/Montreal_fr.html