Replacing a failed data drive

Use the following procedure to replace a failed data drive.

Prerequisites

  1. Review Notes, cautions, and warnings at the beginning of this guide

  2. Review Handling precautions.

  3. Review

    • Required knowledge for working with scale unit nodes in a Ruggedized Cloud Appliance if you are working with a scale unit node

    • Required knowledge for working with the Hardware Lifecycle Host if you are working with the Hardware Lifecycle Host

  4. Complete

    • Verifying scale unit node access and health if you are working with a scale unit node

    • Verifying Hardware Lifecycle Host access and health if you are working with the Hardware Lifecycle Host

  5. Complete

    • Powering off scale unit nodes if you are working with a scale unit node

    • Powering off the Hardware Lifecycle Host if you are working with the Hardware Lifecycle Host

Steps

  1. Locate the physical node in the rack.

  2. Verify the disk model.

    Verify the new disk model is listed as supported in the Support Matrix. If the disk is not in the support matrix, then you must request another replacement.

    Caution

    Inserting a disk that is not in the support matrix results in the new disk being quarantined.

    To check the model, locate the label and verify the component is in the support matrix.

  3. Replace the failed data drive.

    Follow the disk drive carrier replacement process for scale unit nodes or Hardware Lifecycle Hosts.

    You must also refer to the relevant sections on removing a disk drive from and installing a disk drive into a disk drive carrier or a disk drive adapter.

  4. After replacing the disk, verify the firmware is supported according to the support matrix. To retrieve the disk's firmware version, do the following:

    1. Log in to the iDRAC using either the routable IP address or directly by Accessing the iDRAC interface over a direct USB connection.

    2. From the top menu select Storage:

      Screenshot that shows the iDRAC page with the 'Storage' action selected.

    3. Locate the replaced disk and expand the item. Compare the disk Revision to the revision in the support matrix. If the disk is not in the support matrix, then engage support to remediate the problem.

      Screenshot that shows the iDRAC 'Advanced Properties' page with 'Manufacturer', 'Product ID', and 'Revision' highlighted.

Next steps

If you are working with a scale unit node:

  1. Complete Verifying scale unit node health

  2. Complete Verifying scale unit node disk health If you're working with the Hardware Lifecycle Host:

    • Complete Verifying Hardware Lifecycle Host health