Verifying scale unit node access and health
Log in to the Privileged Access Workstation, launch the Administrator Portal, verify the system health, obtain the privileged endpoint IP addresses, and identify which nodes will need to be drained or resumed.
Using Remote Desktop, connect to the Privileged Access Workstation.
Access the Azure Stack Hub Administrator Portal.
Log in to the Azure Stack Hub Administrator Portal with the credentials obtained from the customer.
Obtain the privileged endpoint IP addresses.
Select the Region Management tile and select Properties. Scroll to the bottom of the pane and locate the IP addresses in the Privileged endpoint IP addresses field. Take note of these as may be needed later in this procedure or will be needed by support in the event of any issues.
Review any current alerts.
In Region Management, select Alerts and review the current alerts. If any unexpected alerts are present, verify with Microsoft Support that they can be cleared or safely ignored.
Identify the scale unit nodes.
If you are only provided the service tag and you are unable to identify which node has the issue from the Azure Stack Hub Admin Portal (that is the node power status is already stopped), then use the following steps to correlate the scale unit node to the service tag:
In Region Management, select Scale Units and then select the cluster s-cluster. Select Nodes.
To obtain the node service tag, select on the BMC IP address link, which opens the server's iDRAC web interface in a new tab or window.
Log in to the iDRAC interface and verify the service tag of the node in the System Information pane.
Repeat this procedure for every node and correlate these service tags with the scheduled hardware replacement to determine which node or nodes need to be serviced.