Troubleshoot HR attribute retrieval issues

Provisioning app is not fetching all Workday attributes

Applies to:

  • Workday to on-premises Active Directory user provisioning
  • Workday to Azure Active Directory user provisioning
Troubleshooting Details
Issue You have just setup the Workday inbound provisioning app and successfully connected to the Workday tenant URL. You ran a test sync and you observed that the provisioning app is not retrieving all attributes from Workday. Only some attributes are read and provisioned to the target.
Cause By default, the Workday provisioning app ships with attribute mapping and XPATH definitions that work with Workday Web Services (WWS) v21.1. When configuring connectivity to Workday in the provisioning app, if you explicitly specified the WWS API version (example: https://wd3-impl-services1.workday.com/ccx/service/contoso4/Human_Resources/v34.0), then you may run into this issue, because of the mismatch between WWS API version and the XPATH definitions.
Resolution * Option 1: Remove the WWS API version information from the URL and use the default WWS API version v21.1
* Option 2: Manually update the XPATH API expressions so it is compatible with your preferred WWS API version. Update the XPATH API expressions under Attribute Mapping -> Advanced Options -> Edit attribute list for Workday referring to the section Workday attribute reference

Provisioning app is not fetching Workday integration system attributes / calculated fields

Applies to:

  • Workday to on-premises Active Directory user provisioning
  • Workday to Azure Active Directory user provisioning
Troubleshooting Details
Issue You have just setup the Workday inbound provisioning app and successfully connected to the Workday tenant URL. You have an integration system configured in Workday and you have configured XPATHs that point to attributes in the Workday Integration System. However, the Azure AD provisioning app is not fetching values associated with these integration system attributes or calculated fields.
Cause This is a known limitation. The Workday provisioning app currently does not support fetching calculated fields/integration system attributes.
Resolution There is no workaround for this limitation.

Next steps