Customizing User Provisioning Attribute-Mappings for SaaS Applications in Azure Active Directory

Microsoft Azure AD provides support for user provisioning to third-party SaaS applications such as Salesforce, G Suite and others. If you enable user provisioning for a third-party SaaS application, the Azure portal controls its attribute values through attribute-mappings.

There's a pre-configured set of attributes and attribute-mappings between Azure AD user objects and each SaaS app’s user objects. Some apps manage other types of objects along with Users, such as Groups.

You can customize the default attribute-mappings according to your business needs. So, you can change or delete existing attribute-mappings, or create new attribute-mappings.

Editing user attribute-mappings

Follow these steps to access the Mappings feature of user provisioning:

  1. Sign in to the Azure Active Directory portal.

  2. Select Enterprise applications from the left pane. A list of all configured apps is shown, including apps that were added from the gallery.

  3. Select any app to load its app management pane, where you can view reports and manage app settings.

  4. Select Provisioning to manage user account provisioning settings for the selected app.

  5. Expand Mappings to view and edit the user attributes that flow between Azure AD and the target application. If the target application supports it, this section lets you optionally configure provisioning of groups and user accounts.

    Use Mappings to view and edit user attributes

  6. Select a Mappings configuration to open the related Attribute Mapping screen. Some attribute-mappings are required by a SaaS application to function correctly. For required attributes, the Delete feature is unavailable.

    Use Attribute Mapping to configure attribute mappings for apps

    In this screenshot, you can see that the Username attribute of a managed object in Salesforce is populated with the userPrincipalName value of the linked Azure Active Directory Object.

  7. Select an existing Attribute Mapping to open the Edit Attribute screen. Here you can edit the user attributes that flow between Azure AD and the target application.

    Use Edit Attribute to edit user attributes

Understanding attribute-mapping types

With attribute-mappings, you control how attributes are populated in a third-party SaaS application. There are four different mapping types supported:

  • Direct – the target attribute is populated with the value of an attribute of the linked object in Azure AD.
  • Constant – the target attribute is populated with a specific string you specified.
  • Expression - the target attribute is populated based on the result of a script-like expression. For more information, see Writing Expressions for Attribute-Mappings in Azure Active Directory.
  • None - the target attribute is left unmodified. However, if the target attribute is ever empty, it's populated with the Default value that you specify.

Along with these four basic types, custom attribute-mappings support the concept of an optional default value assignment. The default value assignment ensures that a target attribute is populated with a value if there's not a value in Azure AD or on the target object. The most common configuration is to leave this blank.

Understanding attribute-mapping properties

In the previous section, you were already introduced to the attribute-mapping type property. Along with this property, attribute-mappings also support the following attributes:

  • Source attribute - The user attribute from the source system (example: Azure Active Directory).
  • Target attribute – The user attribute in the target system (example: ServiceNow).
  • Match objects using this attribute – Whether this mapping should be used to uniquely identify users between the source and target systems. It's typically set on the userPrincipalName or mail attribute in Azure AD, which is typically mapped to a username field in a target application.
  • Matching precedence – Multiple matching attributes can be set. When there are multiple, they're evaluated in the order defined by this field. As soon as a match is found, no further matching attributes are evaluated.
  • Apply this mapping
    • Always – Apply this mapping on both user creation and update actions.
    • Only during creation - Apply this mapping only on user creation actions.

Editing group attribute-mappings

A selected number of applications, such as ServiceNow, Box, and G Suite, support the ability to provision Group objects and User objects. Group objects can contain group properties such as display names and email aliases, along with group members.

Example shows ServiceNow with provisioned Group and User objects

Group provisioning can be optionally enabled or disabled by selecting the group mapping under Mappings, and setting Enabled to the option you want in the Attribute Mapping screen.

The attributes provisioned as part of Group objects can be customized in the same manner as User objects, described previously.


Provisioning of group objects (properties and members) is a distinct concept from assigning groups to an application. It is possible to assign a group to an application, but only provision the user objects contained in the group. Provisioning of full group objects is not required to use groups in assignments.

Editing the list of supported attributes

The user attributes supported for a given application are pre-configured. Most application's user management APIs don't support schema discovery. So, the Azure AD provisioning service isn't able to dynamically generate the list of supported attributes by making calls to the application.

However, some applications support custom attributes, and the Azure AD provisioning service can read and write to custom attributes. To enter their definitions into the Azure portal, select the Show advanced options check box at the bottom of the Attribute Mapping screen, and then select Edit attribute list for your app.

Applications and systems that support customization of the attribute list include:


Editing the list of supported attributes is only recommended for administrators who have customized the schema of their applications and systems, and have first-hand knowledge of how their custom attributes have been defined. This sometimes requires familiarity with the APIs and developer tools provided by an application or system.

When editing the list of supported attributes, the following properties are provided:

  • Name - The system name of the attribute, as defined in the target object's schema.
  • Type - The type of data the attribute stores, as defined in the target object's schema, which can be one of the following types:
    • Binary - Attribute contains binary data.
    • Boolean - Attribute contains a True or False value.
    • DateTime - Attribute contains a date string.
    • Integer - Attribute contains an integer.
    • Reference - Attribute contains an ID that references a value stored in another table in the target application.
    • String - Attribute contains a text string.
  • Primary Key? - Whether the attribute is defined as a primary key field in the target object's schema.
  • Required? - Whether the attribute is required to be populated in the target application or system.
  • Multi-value? - Whether the attribute supports multiple values.
  • Exact case? - Whether the attributes values are evaluated in a case-sensitive way.
  • API Expression - Don't use, unless instructed to do so by the documentation for a specific provisioning connector (such as Workday).
  • Referenced Object Attribute - If it's a Reference type attribute, then this menu lets you select the table and attribute in the target application that contains the value associated with the attribute. For example, if you have an attribute named "Department" whose stored value references an object in a separate "Departments" table, you would select "Departments.Name". The reference tables and the primary ID fields supported for a given application are pre-configured and currently can't be edited using the Azure portal, but can be edited using the Graph API.

To add a new attribute, scroll to the end of the list of supported attributes, populate the fields above using the provided inputs, and select Add Attribute. Select Save when finished adding attributes. You then need to reload the Provisioning tab for the new attributes to become available in the attribute-mapping editor.

Restoring the default attributes and attribute-mappings

Should you need to start over and reset your existing mappings back to their default state, you can select the Restore default mappings check box and save the configuration. Doing so sets all mappings as if the application was just added to your Azure AD tenant from the application gallery.

Selecting this option will effectively force a resynchronization of all users while the provisioning service is running.


We strongly recommend that Provisioning status be set to Off before invoking this option.

What you should know

  • Microsoft Azure AD provides an efficient implementation of a synchronization process. In an initialized environment, only objects requiring updates are processed during a synchronization cycle.
  • Updating attribute-mappings has an impact on the performance of a synchronization cycle. An update to the attribute-mapping configuration requires all managed objects to be reevaluated.
  • A recommended best practice is to keep the number of consecutive changes to your attribute-mappings at a minimum.
  • Adding a photo attribute to be provisioned to an app is not supported today as you cannot specify the format to sync the photo. You can request the feature on User Voice
  • The attribute IsSoftDeleted is often part of the default mappings for an application. IsSoftdeleted can be true in one of four scenarios (the user is out of scope due to being unassigned from the application, the user is out of scope due to not meeting a scoping filter, the user has been soft deleted in Azure AD, or the property AccountEnabled is set to false on the user).

Next steps