Tutorial: Configure BlueJeans for automatic user provisioning

The objective of this tutorial is to demonstrate the steps to be performed in BlueJeans and Azure Active Directory (Azure AD) to configure Azure AD to automatically provision and de-provision users and/or groups to BlueJeans.


This tutorial describes a connector built on top of the Azure AD User Provisioning Service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Azure Active Directory.


The scenario outlined in this tutorial assumes that you already have the following:

  • An Azure AD tenant
  • A BlueJeans tenant with the My Company plan or better enabled
  • A user account in BlueJeans with Admin permissions


The Azure AD provisioning integration relies on the BlueJeans API, which is available to BlueJeans teams on the Standard plan or better.

Before configuring BlueJeans for automatic user provisioning with Azure AD, you need to add BlueJeans from the Azure AD application gallery to your list of managed SaaS applications.

To add BlueJeans from the Azure AD application gallery, perform the following steps:

  1. In the Azure portal, in the left navigation panel, select Azure Active Directory.

    The Azure Active Directory button

  2. Go to Enterprise applications, and then select All applications.

    The Enterprise applications blade

  3. To add a new application, select the New application button at the top of the pane.

    The New application button

  4. In the search box, enter BlueJeans, select BlueJeans in the results panel, and then select the Add button to add the application.

    BlueJeans in the results list

Assigning users to BlueJeans

Azure Active Directory uses a concept called "assignments" to determine which users should receive access to selected apps. In the context of automatic user provisioning, only the users and/or groups that have been "assigned" to an application in Azure AD are synchronized.

Before configuring and enabling automatic user provisioning, you should decide which users and/or groups in Azure AD need access to BlueJeans. Once decided, you can assign these users and/or groups to BlueJeans by following the instructions here:

Important tips for assigning users to BlueJeans

  • It is recommended that a single Azure AD user is assigned to BlueJeans to test the automatic user provisioning configuration. Additional users and/or groups may be assigned later.

  • When assigning a user to BlueJeans, you must select any valid application-specific role (if available) in the assignment dialog. Users with the Default Access role are excluded from provisioning.

Configuring automatic user provisioning to BlueJeans

This section guides you through the steps to configure the Azure AD provisioning service to create, update, and disable users and/or groups in BlueJeans based on user and/or group assignments in Azure AD.


You may also choose to enable SAML-based single sign-on for BlueJeans, following the instructions provided in the BlueJeans single sign-on tutorial. Single sign-on can be configured independently of automatic user provisioning, though these two features compliment each other.

To configure automatic user provisioning for BlueJeans in Azure AD:

  1. Sign in to the Azure portal and select Enterprise Applications, select All applications, then select BlueJeans.

    Enterprise applications blade

  2. In the applications list, select BlueJeans.

    The BlueJeans link in the Applications list

  3. Select the Provisioning tab.

    BlueJeans Provisioning

  4. Set the Provisioning Mode to Automatic.

    BlueJeans Provisioning

  5. Under the Admin Credentials section, input the Admin Username, and Admin Password of your BlueJeans account. Examples of these values are:

    • In the Admin Username field, populate the username of the admin account on your BlueJeans tenant. Example: admin@contoso.com.

    • In the Admin Password field, populate the password corresponding to the admin username.

  6. Upon populating the fields shown in Step 5, click Test Connection to ensure Azure AD can connect to BlueJeans. If the connection fails, ensure your BlueJeans account has Admin permissions and try again.

    BlueJeans Provisioning

  7. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and check the checkbox - Send an email notification when a failure occurs.

    BlueJeans Provisioning

  8. Click Save.

  9. Under the Mappings section, select Synchronize Azure Active Directory Users to BlueJeans.

    BlueJeans Provisioning

  10. Review the user attributes that are synchronized from Azure AD to BlueJeans in the Attribute Mapping section. The attributes selected as Matching properties are used to match the user accounts in BlueJeans for update operations. Select the Save button to commit any changes.

    BlueJeans Provisioning

  11. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

  12. To enable the Azure AD provisioning service for BlueJeans, change the Provisioning Status to On in the Settings section.

    BlueJeans Provisioning

  13. Define the users and/or groups that you would like to provision to BlueJeans by choosing the desired values in Scope in the Settings section.

    BlueJeans Provisioning

  14. When you are ready to provision, click Save.

    BlueJeans Provisioning

This operation starts the initial synchronization of all users and/or groups defined in Scope in the Settings section. The initial sync takes longer to perform than subsequent syncs, which occur approximately every 40 minutes as long as the Azure AD provisioning service is running. You can use the Synchronization Details section to monitor progress and follow links to provisioning activity report, which describes all actions performed by the Azure AD provisioning service on BlueJeans.

For more information on how to read the Azure AD provisioning logs, see Reporting on automatic user account provisioning.

Connector Limitations

  • Bluejeans does not allow usernames that exceed 30 characters.

Additional resources

Next steps