Tutorial: Azure Active Directory integration with Jitbit Helpdesk

In this tutorial, you learn how to integrate Jitbit Helpdesk with Azure Active Directory (Azure AD). Integrating Jitbit Helpdesk with Azure AD provides you with the following benefits:

  • You can control in Azure AD who has access to Jitbit Helpdesk.
  • You can enable your users to be automatically signed-in to Jitbit Helpdesk (Single Sign-On) with their Azure AD accounts.
  • You can manage your accounts in one central location - the Azure portal.

If you want to know more details about SaaS app integration with Azure AD, see What is application access and single sign-on with Azure Active Directory. If you don't have an Azure subscription, create a free account before you begin.

Prerequisites

To configure Azure AD integration with Jitbit Helpdesk, you need the following items:

  • An Azure AD subscription. If you don't have an Azure AD environment, you can get one-month trial here
  • Jitbit Helpdesk single sign-on enabled subscription

Scenario description

In this tutorial, you configure and test Azure AD single sign-on in a test environment.

  • Jitbit Helpdesk supports SP initiated SSO

To configure the integration of Jitbit Helpdesk into Azure AD, you need to add Jitbit Helpdesk from the gallery to your list of managed SaaS apps.

To add Jitbit Helpdesk from the gallery, perform the following steps:

  1. In the Azure portal, on the left navigation panel, click Azure Active Directory icon.

    The Azure Active Directory button

  2. Navigate to Enterprise Applications and then select the All Applications option.

    The Enterprise applications blade

  3. To add new application, click New application button on the top of dialog.

    The New application button

  4. In the search box, type Jitbit Helpdesk, select Jitbit Helpdesk from result panel then click Add button to add the application.

    Jitbit Helpdesk in the results list

Configure and test Azure AD single sign-on

In this section, you configure and test Azure AD single sign-on with Jitbit Helpdesk based on a test user called Britta Simon. For single sign-on to work, a link relationship between an Azure AD user and the related user in Jitbit Helpdesk needs to be established.

To configure and test Azure AD single sign-on with Jitbit Helpdesk, you need to complete the following building blocks:

  1. Configure Azure AD Single Sign-On - to enable your users to use this feature.
  2. Configure Jitbit Helpdesk Single Sign-On - to configure the Single Sign-On settings on application side.
  3. Create an Azure AD test user - to test Azure AD single sign-on with Britta Simon.
  4. Assign the Azure AD test user - to enable Britta Simon to use Azure AD single sign-on.
  5. Create Jitbit Helpdesk test user - to have a counterpart of Britta Simon in Jitbit Helpdesk that is linked to the Azure AD representation of user.
  6. Test single sign-on - to verify whether the configuration works.

Configure Azure AD single sign-on

In this section, you enable Azure AD single sign-on in the Azure portal.

To configure Azure AD single sign-on with Jitbit Helpdesk, perform the following steps:

  1. In the Azure portal, on the Jitbit Helpdesk application integration page, select Single sign-on.

    Configure single sign-on link

  2. On the Select a Single sign-on method dialog, select SAML/WS-Fed mode to enable single sign-on.

    Single sign-on select mode

  3. On the Set up Single Sign-On with SAML page, click Edit icon to open Basic SAML Configuration dialog.

    Edit Basic SAML Configuration

  4. On the Basic SAML Configuration section, perform the following steps:

    Jitbit Helpdesk Domain and URLs single sign-on information

    a. In the Sign on URL text box, type a URL using the following pattern: | | | ----------------------------------------| | https://<hostname>/helpdesk/User/Login| | https://<tenant-name>.Jitbit.com| | |

    Note

    This value is not real. Update this value with the actual Sign-On URL. Contact Jitbit Helpdesk Client support team to get this value.

    b. In the Identifier (Entity ID) text box, type a URL as following: https://www.jitbit.com/web-helpdesk/

  5. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Certificate (Base64) from the given options as per your requirement and save it on your computer.

    The Certificate download link

  6. In the Set up Jitbit Helpdesk section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

    a. Login URL

    b. Azure AD Identifier

    c. Logout URL

Configure Jitbit Helpdesk Single Sign-On

  1. In a different web browser window, sign in to your Jitbit Helpdesk company site as an administrator.

  2. In the toolbar on the top, click Administration.

    Administration

  3. Click General settings.

    Users, companies, and permissions

  4. In the Authentication settings configuration section, perform the following steps:

    Authentication settings

    a. Select Enable SAML 2.0 single sign on, to sign in using Single Sign-On (SSO), with OneLogin.

    b. In the EndPoint URL textbox, paste the value of Login URL which you have copied from Azure portal.

    c. Open your base-64 encoded certificate in notepad, copy the content of it into your clipboard, and then paste it to the X.509 Certificate textbox

    d. Click Save changes.

Create an Azure AD test user

The objective of this section is to create a test user in the Azure portal called Britta Simon.

  1. In the Azure portal, in the left pane, select Azure Active Directory, select Users, and then select All users.

    The "Users and groups" and "All users" links

  2. Select New user at the top of the screen.

    New user Button

  3. In the User properties, perform the following steps.

    The User dialog box

    a. In the Name field enter BrittaSimon.

    b. In the User name field type **brittasimon@yourcompanydomain.extension**
    For example, BrittaSimon@contoso.com

    c. Select Show password check box, and then write down the value that's displayed in the Password box.

    d. Click Create.

Assign the Azure AD test user

In this section, you enable Britta Simon to use Azure single sign-on by granting access to Jitbit Helpdesk.

  1. In the Azure portal, select Enterprise Applications, select All applications, then select Jitbit Helpdesk.

    Enterprise applications blade

  2. In the applications list, select Jitbit Helpdesk.

    The Jitbit Helpdesk link in the Applications list

  3. In the menu on the left, select Users and groups.

    The "Users and groups" link

  4. Click the Add user button, then select Users and groups in the Add Assignment dialog.

    The Add Assignment pane

  5. In the Users and groups dialog select Britta Simon in the Users list, then click the Select button at the bottom of the screen.

  6. If you are expecting any role value in the SAML assertion then in the Select Role dialog select the appropriate role for the user from the list, then click the Select button at the bottom of the screen.

  7. In the Add Assignment dialog click the Assign button.

Create Jitbit Helpdesk test user

In order to enable Azure AD users to sign in to Jitbit Helpdesk, they must be provisioned into Jitbit Helpdesk. In the case of Jitbit Helpdesk, provisioning is a manual task.

To provision a user account, perform the following steps:

  1. Sign in to your Jitbit Helpdesk tenant.

  2. In the menu on the top, click Administration.

    Administration

  3. Click Users, companies and permissions.

    Users, companies, and permissions

  4. Click Add user.

    Add user

  5. In the Create section, type the data of the Azure AD account you want to provision as follows:

    Create

    a. In the Username textbox, type the username of the user like BrittaSimon.

    b. In the Email textbox, type email of the user like **BrittaSimon@contoso.com**.

    c. In the First Name textbox, type first name of the user like Britta.

    d. In the Last Name textbox, type last name of the user like Simon.

    e. Click Create.

Note

You can use any other Jitbit Helpdesk user account creation tools or APIs provided by Jitbit Helpdesk to provision Azure AD user accounts.

Test single sign-on

In this section, you test your Azure AD single sign-on configuration using the Access Panel.

When you click the Jitbit Helpdesk tile in the Access Panel, you should be automatically signed in to the Jitbit Helpdesk for which you set up SSO. For more information about the Access Panel, see Introduction to the Access Panel.

Additional Resources