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Tutorial: Microsoft Entra integration with Jitbit Helpdesk

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In this tutorial, you'll learn how to integrate Jitbit Helpdesk with Microsoft Entra ID. When you integrate Jitbit Helpdesk with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to Jitbit Helpdesk.
  • Enable your users to be automatically signed-in to Jitbit Helpdesk with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To get started, you need the following items:

  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • Jitbit Helpdesk single sign-on (SSO) enabled subscription.

Note

This integration is also available to use from Microsoft Entra US Government Cloud environment. You can find this application in the Microsoft Entra US Government Cloud Application Gallery and configure it in the same way as you do from public cloud.

Scenario description

In this tutorial, you configure and test Microsoft Entra single sign-on in a test environment.

  • Jitbit Helpdesk supports SP initiated SSO.

Note

Identifier of this application is a fixed string value so only one instance can be configured in one tenant.

To configure the integration of Jitbit Helpdesk into Microsoft Entra ID, you need to add Jitbit Helpdesk from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type Jitbit Helpdesk in the search box.
  4. Select Jitbit Helpdesk from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for Jitbit Helpdesk

Configure and test Microsoft Entra SSO with Jitbit Helpdesk using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in Jitbit Helpdesk.

To configure and test Microsoft Entra SSO with Jitbit Helpdesk, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
    1. Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
    2. Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
  2. Configure Jitbit Helpdesk SSO - to configure the single sign-on settings on application side.
    1. Create Jitbit Helpdesk test user - to have a counterpart of B.Simon in Jitbit Helpdesk that is linked to the Microsoft Entra representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > Jitbit Helpdesk > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  5. On the Basic SAML Configuration section, perform the following steps:

    a. In the Sign on URL text box, type one of the URLs using the following pattern: | | | ----------------------------------------| | https://<hostname>/helpdesk/User/Login| | https://<tenant-name>.Jitbit.com| | |

    Note

    This value is not real. Update this value with the actual Sign-On URL. Contact Jitbit Helpdesk Client support team to get this value.

    b. In the Identifier (Entity ID) text box, type the URL: https://www.jitbit.com/web-helpdesk/

  6. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Certificate (Base64) from the given options as per your requirement and save it on your computer.

    The Certificate download link

  7. In the Set up Jitbit Helpdesk section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

Create a Microsoft Entra test user

In this section, you'll create a test user called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to Jitbit Helpdesk.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > Jitbit Helpdesk.
  3. In the app's overview page, select Users and groups.
  4. Select Add user/group, then select Users and groups in the Add Assignment dialog.
    1. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
    2. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
    3. In the Add Assignment dialog, click the Assign button.

Configure Jitbit Helpdesk SSO

  1. In a different web browser window, sign in to your Jitbit Helpdesk company site as an administrator.

  2. In the toolbar on the top, click Administration.

    Administration

  3. Click General settings.

    Screenshot shows the General Settings link.

  4. In the Authentication settings configuration section, perform the following steps:

    Authentication settings

    a. Select Enable SAML 2.0 single sign on, to sign in using Single Sign-On (SSO), with OneLogin.

    b. In the EndPoint URL textbox, paste the value of Login URL..

    c. Open your base-64 encoded certificate in notepad, copy the content of it into your clipboard, and then paste it to the X.509 Certificate textbox

    d. Click Save changes.

Create Jitbit Helpdesk test user

In order to enable Microsoft Entra users to sign in to Jitbit Helpdesk, they must be provisioned into Jitbit Helpdesk. In the case of Jitbit Helpdesk, provisioning is a manual task.

To provision a user account, perform the following steps:

  1. Sign in to your Jitbit Helpdesk tenant.

  2. In the menu on the top, click Administration.

    Administration

  3. Click Users, companies and permissions.

    Users, companies, and permissions

  4. Click Add user.

    Add user

  5. In the Create section, type the data of the Microsoft Entra account you want to provision as follows:

    Create

    a. In the Username textbox, type the username of the user like BrittaSimon.

    b. In the Email textbox, type email of the user like BrittaSimon@contoso.com.

    c. In the First Name textbox, type first name of the user like Britta.

    d. In the Last Name textbox, type last name of the user like Simon.

    e. Click Create.

Note

You can use any other Jitbit Helpdesk user account creation tools or APIs provided by Jitbit Helpdesk to provision Microsoft Entra user accounts.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

  • Click on Test this application, this will redirect to Jitbit Helpdesk Sign-on URL where you can initiate the login flow.

  • Go to Jitbit Helpdesk Sign-on URL directly and initiate the login flow from there.

  • You can use Microsoft My Apps. When you click the Jitbit Helpdesk tile in the My Apps, this will redirect to Jitbit Helpdesk Sign-on URL. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure Jitbit Helpdesk you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.