Tutorial: Azure Active Directory integration with PureCloud by Genesys

In this tutorial, you learn how to integrate PureCloud by Genesys with Azure Active Directory (Azure AD). Integrating PureCloud by Genesys with Azure AD provides you with the following benefits:

  • You can control in Azure AD who has access to PureCloud by Genesys.
  • You can enable your users to be automatically signed-in to PureCloud by Genesys (Single Sign-On) with their Azure AD accounts.
  • You can manage your accounts in one central location - the Azure portal.

If you want to know more details about SaaS app integration with Azure AD, see What is application access and single sign-on with Azure Active Directory. If you don't have an Azure subscription, create a free account before you begin.

Prerequisites

To configure Azure AD integration with PureCloud by Genesys, you need the following items:

  • An Azure AD subscription. If you don't have an Azure AD environment, you can get one-month trial here
  • PureCloud by Genesys single sign-on enabled subscription

Scenario description

In this tutorial, you configure and test Azure AD single sign-on in a test environment.

  • PureCloud by Genesys supports SP and IDP initiated SSO

To configure the integration of PureCloud by Genesys into Azure AD, you need to add PureCloud by Genesys from the gallery to your list of managed SaaS apps.

To add PureCloud by Genesys from the gallery, perform the following steps:

  1. In the Azure portal, on the left navigation panel, click Azure Active Directory icon.

    The Azure Active Directory button

  2. Navigate to Enterprise Applications and then select the All Applications option.

    The Enterprise applications blade

  3. To add new application, click New application button on the top of dialog.

    The New application button

  4. In the search box, type PureCloud by Genesys, select PureCloud by Genesys from result panel then click Add button to add the application.

    PureCloud by Genesys in the results list

Configure and test Azure AD single sign-on

In this section, you configure and test Azure AD single sign-on with PureCloud by Genesys based on a test user called Britta Simon. For single sign-on to work, a link relationship between an Azure AD user and the related user in PureCloud by Genesys needs to be established.

To configure and test Azure AD single sign-on with PureCloud by Genesys, you need to complete the following building blocks:

  1. Configure Azure AD Single Sign-On - to enable your users to use this feature.
  2. Configure PureCloud by Genesys Single Sign-On - to configure the Single Sign-On settings on application side.
  3. Create an Azure AD test user - to test Azure AD single sign-on with Britta Simon.
  4. Assign the Azure AD test user - to enable Britta Simon to use Azure AD single sign-on.
  5. Create PureCloud by Genesys test user - to have a counterpart of Britta Simon in PureCloud by Genesys that is linked to the Azure AD representation of user.
  6. Test single sign-on - to verify whether the configuration works.

Configure Azure AD single sign-on

In this section, you enable Azure AD single sign-on in the Azure portal.

To configure Azure AD single sign-on with PureCloud by Genesys, perform the following steps:

  1. In the Azure portal, on the PureCloud by Genesys application integration page, select Single sign-on.

    Configure single sign-on link

  2. On the Select a Single sign-on method dialog, select SAML/WS-Fed mode to enable single sign-on.

    Single sign-on select mode

  3. On the Set up Single Sign-On with SAML page, click Edit icon to open Basic SAML Configuration dialog.

    Edit Basic SAML Configuration

  4. On the Basic SAML Configuration section, If you wish to configure the application in IDP initiated mode, perform the following steps:

    PureCloud by Genesys Domain and URLs single sign-on information

    a. In the Identifier text box, type a URL as per your region:

    https://login.mypurecloud.com/saml
    https://login.mypurecloud.de/saml
    https://login.mypurecloud.jp/saml
    https://login.mypurecloud.ie/saml
    https://login.mypurecloud.au/saml

    b. In the Reply URL text box, type a URL as per your region:

    https://login.mypurecloud.com/saml
    https://login.mypurecloud.de/saml
    https://login.mypurecloud.jp/saml
    https://login.mypurecloud.ie/saml
    https://login.mypurecloud.com.au/saml
  5. Click Set additional URLs and perform the following step if you wish to configure the application in SP initiated mode:

    PureCloud by Genesys Domain and URLs single sign-on information

    In the Sign-on URL text box, type a URL as per your region:

    https://login.mypurecloud.com
    https://login.mypurecloud.de
    https://login.mypurecloud.jp
    https://login.mypurecloud.ie
    https://login.mypurecloud.com.au
  6. PureCloud by Genesys application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows the list of default attributes. Click Edit icon to open User Attributes dialog.

    image

  7. In addition to above, PureCloud by Genesys application expects few more attributes to be passed back in SAML response. In the User Claims section on the User Attributes dialog, perform the following steps to add SAML token attribute as shown in the below table:

    Name Source Attribute
    Email user.userprinicipalname
    OrganizationName Your organization name

    a. Click Add new claim to open the Manage user claims dialog.

    image

    image

    b. In the Name textbox, type the attribute name shown for that row.

    c. Leave the Namespace blank.

    d. Select Source as Attribute.

    e. From the Source attribute list, type the attribute value shown for that row.

    f. Click Ok

    g. Click Save.

  8. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Certificate (Base64) from the given options as per your requirement and save it on your computer.

    The Certificate download link

  9. On the Set up PureCloud by Genesys section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

    a. Login URL

    b. Azure AD Identifier

    c. Logout URL

Configure PureCloud by Genesys Single Sign-On

  1. In a different web browser window, login to PureCloud by Genesys as an Administrator.

  2. Click on Admin on the top and navigate to Single Sign-on under Integrations.

    Configure Single Sign-On

  3. Switch to ADFS/Azure AD(Premium) tab, and perform the following steps:

    Configure Single Sign-On

    a. Click Browse to upload the base-64 encoded certificate that you have downloaded from the Azure portal, into the ADFS Certificate.

    b. In the ADFS Issuer URI textbox, paste the value of Azure AD Identifier which you have copied from the Azure portal.

    c. In the Target URI textbox, paste the value of Login URL which you have copied from the Azure portal.

    d. For Relying Party Identifier value, you need to go to the Azure portal, on the PureCloud by Genesys application integration page, click on Properties tab and copy the Application ID value. Paste it in the Relying Party Identifier textbox.

    Configure Single Sign-On

    e. Click Save

Create an Azure AD test user

The objective of this section is to create a test user in the Azure portal called Britta Simon.

  1. In the Azure portal, in the left pane, select Azure Active Directory, select Users, and then select All users.

    The "Users and groups" and "All users" links

  2. Select New user at the top of the screen.

    New user Button

  3. In the User properties, perform the following steps.

    The User dialog box

    a. In the Name field enter BrittaSimon.

    b. In the User name field type brittasimon@yourcompanydomain.extension
    For example, BrittaSimon@contoso.com

    c. Select Show password check box, and then write down the value that's displayed in the Password box.

    d. Click Create.

Assign the Azure AD test user

In this section, you enable Britta Simon to use Azure single sign-on by granting access to PureCloud by Genesys.

  1. In the Azure portal, select Enterprise Applications, select All applications, then select PureCloud by Genesys.

    Enterprise applications blade

  2. In the applications list, select PureCloud by Genesys.

    The PureCloud by Genesys link in the Applications list

  3. In the menu on the left, select Users and groups.

    The "Users and groups" link

  4. Click the Add user button, then select Users and groups in the Add Assignment dialog.

    The Add Assignment pane

  5. In the Users and groups dialog select Britta Simon in the Users list, then click the Select button at the bottom of the screen.

  6. If you are expecting any role value in the SAML assertion then in the Select Role dialog select the appropriate role for the user from the list, then click the Select button at the bottom of the screen.

  7. In the Add Assignment dialog click the Assign button.

Create PureCloud by Genesys test user

To enable Azure AD users to log in to PureCloud by Genesys, they must be provisioned into PureCloud by Genesys. In PureCloud by Genesys, provisioning is a manual task.

To provision a user account, perform the following steps:

  1. Log in to PureCloud by Genesys as an Administrator.

  2. Click on Admin on the top and navigate to People under People & Permissions.

    Configure Single Sign-On

  3. On the People page, click on Add Person.

    Configure Single Sign-On

  4. On the Add People to the Organization pop-up, perform the following steps:

    Configure Single Sign-On

    a. In Full Name text box, enter the name of user like Brittasimon.

    b. In Email text box, enter the email of user like brittasimon@contoso.com.

    c. Click Create.

Test single sign-on

In this section, you test your Azure AD single sign-on configuration using the Access Panel.

When you click the PureCloud by Genesys tile in the Access Panel, you should be automatically signed in to the PureCloud by Genesys for which you set up SSO. For more information about the Access Panel, see Introduction to the Access Panel.

Additional Resources