Tutorial: Azure Active Directory integration with SolarWinds Service Desk (previously Samanage)

In this tutorial, you learn how to integrate SolarWinds with Azure Active Directory (Azure AD). Integrating SolarWinds with Azure AD provides you with the following benefits:

  • You can control in Azure AD who has access to SolarWinds.
  • You can enable your users to be automatically signed-in to SolarWinds (Single Sign-On) with their Azure AD accounts.
  • You can manage your accounts in one central location - the Azure portal.

If you want to know more details about SaaS app integration with Azure AD, see What is application access and single sign-on with Azure Active Directory. If you don't have an Azure subscription, create a free account before you begin.

Prerequisites

To configure Azure AD integration with SolarWinds Service Desk (previously Samanage), you need the following items:

  • An Azure AD subscription. If you don't have an Azure AD environment, you can get one-month trial here
  • Samanage single sign-on enabled subscription

Scenario description

In this tutorial, you configure and test Azure AD single sign-on in a test environment.

  • SolarWinds supports SP initiated SSO

To configure the integration of SolarWinds into Azure AD, you need to add SolarWinds from the gallery to your list of managed SaaS apps.

To add SolarWinds from the gallery, perform the following steps:

  1. In the Azure portal, on the left navigation panel, select Azure Active Directory icon.

    The Azure Active Directory button

  2. Navigate to Enterprise Applications and then select the All Applications option.

    The Enterprise applications blade

  3. To add new application, click New application button on the top of dialog.

    The New application button

  4. In the search box, type SolarWinds, select SolarWinds from result panel then click Add button to add the application.

    SolarWinds in the results list

Configure and test Azure AD single sign-on

In this section, you configure and test Azure AD single sign-on with SolarWinds based on a test user called Britta Simon. For single sign-on to work, a link relationship between an Azure AD user and the related user in SolarWinds needs to be established.

To configure and test Azure AD single sign-on with SolarWinds, you need to complete the following building blocks:

  1. Configure Azure AD Single Sign-On - to enable your users to use this feature.
  2. Configure SolarWinds Service Desk Single Sign-On - to configure the Single Sign-On settings on application side.
  3. Create an Azure AD test user - to test Azure AD single sign-on with Britta Simon.
  4. Assign the Azure AD test user - to enable Britta Simon to use Azure AD single sign-on.
  5. Create SolarWinds Service Desk test user - to have a counterpart of Britta Simon in SolarWinds Service Desk that is linked to the Azure AD representation of user.
  6. Test single sign-on - to verify whether the configuration works.

Configure Azure AD single sign-on

In this section, you enable Azure AD single sign-on in the Azure portal.

To configure Azure AD single sign-on with SolarWinds, perform the following steps:

  1. In the Azure portal, on the SolarWinds application integration page, select Single sign-on.

    Configure single sign-on link

  2. On the Select a Single sign-on method dialog, select SAML/WS-Fed mode to enable single sign-on.

    Single sign-on select mode

  3. On the Set up Single Sign-On with SAML page, click Edit icon to open Basic SAML Configuration dialog.

    Edit Basic SAML Configuration

  4. On the Basic SAML Configuration section, perform the following steps:

    Samanage Domain and URLs single sign-on information

    a. In the Sign on URL text box, type a URL using the following pattern: https://<Company Name>.samanage.com/saml_login/<Company Name>

    b. In the Identifier (Entity ID) text box, type a URL using the following pattern: https://<Company Name>.samanage.com

    Note

    These values are not real. Update these values with the actual Sign-on URL and Identifier, which is explained later in the tutorial. For more details contact Samanage Client support team. You can also refer to the patterns shown in the Basic SAML Configuration section in the Azure portal.

  5. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Certificate (Base64) from the given options as per your requirement and save it on your computer.

    The Certificate download link

  6. On the Set up SolarWinds section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

    a. Login URL

    b. Azure Ad Identifier

    c. Logout URL

Configure SolarWinds Service Desk Single Sign-On

  1. In a different web browser window, log into your SolarWinds company site as an administrator.

  2. Click Dashboard and select Setup in left navigation pane.

    Dashboard

  3. Click Single Sign-On.

    Single Sign-On

  4. Navigate to Login using SAML section, perform the following steps:

    Login using SAML

    a. Click Enable Single Sign-On with SAML.

    b. In the Identity Provider URL textbox, paste the value of Azure Ad Identifier which you have copied from Azure portal.

    c. Confirm the Login URL matches the Sign On URL of Basic SAML Configuration section in Azure portal.

    d. In the Logout URL textbox, enter the value of Logout URL which you have copied from Azure portal.

    e. In the SAML Issuer textbox, type the app id URI set in your identity provider.

    f. Open your base-64 encoded certificate downloaded from Azure portal in notepad, copy the content of it into your clipboard, and then paste it to the Paste your Identity Provider x.509 Certificate below textbox.

    g. Click Create users if they do not exist in SolarWinds.

    h. Click Update.

Create an Azure AD test user

The objective of this section is to create a test user in the Azure portal called Britta Simon.

  1. In the Azure portal, in the left pane, select Azure Active Directory, select Users, and then select All users.

    The "Users and groups" and "All users" links

  2. Select New user at the top of the screen.

    New user Button

  3. In the User properties, perform the following steps.

    The User dialog box

    a. In the Name field enter BrittaSimon.

    b. In the User name field type brittasimon@yourcompanydomain.extension
    For example, BrittaSimon@contoso.com

    c. Select Show password check box, and then write down the value that's displayed in the Password box.

    d. Click Create.

Assign the Azure AD test user

In this section, you enable Britta Simon to use Azure single sign-on by granting access to SolarWinds.

  1. In the Azure portal, select Enterprise Applications, select All applications, then select SolarWinds.

    Enterprise applications blade

  2. In the applications list, select SolarWinds.

  3. In the menu on the left, select Users and groups.

    The "Users and groups" link

  4. Click the Add user button, then select Users and groups in the Add Assignment dialog.

    The Add Assignment pane

  5. In the Users and groups dialog select Britta Simon in the Users list, then click the Select button at the bottom of the screen.

  6. If you are expecting any role value in the SAML assertion then in the Select Role dialog select the appropriate role for the user from the list, then click the Select button at the bottom of the screen.

  7. In the Add Assignment dialog click the Assign button.

Create SolarWinds test user

To enable Azure AD users to log in to SolarWinds, they must be provisioned into SolarWinds.
In the case of SolarWinds, provisioning is a manual task.

To provision a user account, perform the following steps:

  1. Log into your SolarWinds company site as an administrator.

  2. Click Dashboard and select Setup in left navigation pan.

    Setup

  3. Click the Users tab

    Users

  4. Click New User.

    New User

  5. Type the Name and the Email Address of an Azure Active Directory account you want to provision and click Create user.

    Create User

    Note

    The Azure Active Directory account holder will receive an email and follow a link to confirm their account before it becomes active. You can use any other SolarWinds user account creation tools or APIs provided by SolarWinds to provision Azure Active Directory user accounts.

Test single sign-on

In this section, you test your Azure AD single sign-on configuration using the Access Panel.

When you click the SolarWinds tile in the Access Panel, you should be automatically signed in to the SolarWinds for which you set up SSO. For more information about the Access Panel, see Introduction to the Access Panel.

Additional Resources