Tutorial: Configure TeamViewer for automatic user provisioning

This tutorial describes the steps you need to perform in both TeamViewer and Azure Active Directory (Azure AD) to configure automatic user provisioning. When configured, Azure AD automatically provisions and de-provisions users and groups to TeamViewer using the Azure AD Provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Azure Active Directory.

Capabilities supported

  • Create users in TeamViewer
  • Remove users in TeamViewer when they do not require access anymore
  • Keep user attributes synchronized between Azure AD and TeamViewer
  • Single sign-on to TeamViewer (recommended)

Prerequisites

The scenario outlined in this tutorial assumes that you already have the following prerequisites:

  • An Azure AD tenant
  • A user account in Azure AD with permission to configure provisioning (e.g. Application Administrator, Cloud Application administrator, Application Owner, or Global Administrator).
  • A valid Tensor license for TeamViewer.
  • A valid custom identifier from the Single Sign-On configuration available.

Step 1. Plan your provisioning deployment

  1. Learn about how the provisioning service works.
  2. Determine who will be in scope for provisioning.
  3. Determine what data to map between Azure AD and TeamViewer.

Step 2. Configure TeamViewer to support provisioning with Azure AD

  1. Login to TeamViewer Management Console. Navigate to Edit Profile.

    TeamViewer Admin Console

  2. Navigate to Apps. Click on Create Script Token.

    TeamViewer Create Token

  3. Provide a name for the script token. Click on the Save button.

    TeamViewer Token Name

  4. Copy the Token and click OK. This value will be entered in the Secret Token field of your TeamViewer application in the Azure portal.

    TeamViewer Token

Add TeamViewer from the Azure AD application gallery to start managing provisioning to TeamViewer. If you have previously setup TeamViewer for SSO you can use the same application. However it is recommended that you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here.

Step 4. Define who will be in scope for provisioning

The Azure AD provisioning service allows you to scope who will be provisioned based on assignment to the application and or based on attributes of the user / group. If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. If you choose to scope who will be provisioned based solely on attributes of the user or group, you can use a scoping filter as described here.

  • When assigning users and groups to TeamViewer, you must select a role other than Default Access. Users with the Default Access role are excluded from provisioning and will be marked as not effectively entitled in the provisioning logs. If the only role available on the application is the default access role, you can update the application manifest to add additional roles.

  • Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users or groups to the app. When scope is set to all users and groups, you can specify an attribute based scoping filter.

Step 5. Configure automatic user provisioning to TeamViewer

This section guides you through the steps to configure the Azure AD provisioning service to create, update, and disable users and/or groups in TestApp based on user and/or group assignments in Azure AD.

To configure automatic user provisioning for TeamViewer in Azure AD:

  1. Sign in to the Azure portal. Select Enterprise Applications, then select All applications.

    Enterprise applications blade

  2. In the applications list, select TeamViewer.

    The TeamViewer link in the Applications list

  3. Select the Provisioning tab.

    Provisioning tab

  4. Set the Provisioning Mode to Automatic.

    Provisioning tab

  5. Under the Admin Credentials section, enter ttps://webapi.teamviewer.com/scim/v2 in the Tentant URL field and enter the script token created earlier in the Secret Token. Click Test Connection to ensure Azure AD can connect to TeamViewer. If the connection fails, ensure your TeamViewer account has Admin permissions and try again.

    provisioning

  6. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.

    Notification Email

  7. Select Save.

  8. Under the Mappings section, select Synchronize Azure Active Directory Users to TeamViewer.

  9. Review the user attributes that are synchronized from Azure AD to TeamViewer in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in TeamViewer for update operations. If you choose to change the matching target attribute, you will need to ensure that the TeamViewer API supports filtering users based on that attribute. Select the Save button to commit any changes.

    Attribute Type
    userName String
    displayName String
    active Boolean
  10. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

  11. To enable the Azure AD provisioning service for TeamViewer, change the Provisioning Status to On in the Settings section.

    Provisioning Status Toggled On

  12. Define the users and/or groups that you would like to provision to TeamViewer by choosing the desired values in Scope in the Settings section.

    Provisioning Scope

  13. When you are ready to provision, click Save.

    Saving Provisioning Configuration

This operation starts the initial synchronization cycle of all users and groups defined in Scope in the Settings section. The initial cycle takes longer to perform than subsequent cycles, which occur approximately every 40 minutes as long as the Azure AD provisioning service is running.

Step 6. Monitor your deployment

Once you've configured provisioning, use the following resources to monitor your deployment:

  • Use the provisioning logs to determine which users have been provisioned successfully or unsuccessfully
  • Check the progress bar to see the status of the provisioning cycle and how close it is to completion
  • If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. Learn more about quarantine states here.

Additional resources

Next steps