Tutorial: Azure Active Directory integration with xMatters OnDemand

In this tutorial, you learn how to integrate xMatters OnDemand with Azure Active Directory (Azure AD).

Integrating xMatters OnDemand with Azure AD provides you with the following benefits:

  • You can control in Azure AD who has access to xMatters OnDemand
  • You can enable your users to automatically get signed-on to xMatters OnDemand (Single Sign-On) with their Azure AD accounts
  • You can manage your accounts in one central location - the Azure portal

If you want to know more details about SaaS app integration with Azure AD, see what is application access and single sign-on with Azure Active Directory.

Prerequisites

To configure Azure AD integration with xMatters OnDemand, you need the following items:

  • An Azure AD subscription
  • A xMatters OnDemand single sign-on enabled subscription

Note

To test the steps in this tutorial, we do not recommend using a production environment.

To test the steps in this tutorial, you should follow these recommendations:

  • Do not use your production environment, unless it is necessary.
  • If you don't have an Azure AD trial environment, you can get a one-month trial here.

Scenario description

In this tutorial, you test Azure AD single sign-on in a test environment. The scenario outlined in this tutorial consists of two main building blocks:

  1. Adding xMatters OnDemand from the gallery
  2. Configuring and testing Azure AD single sign-on

To configure the integration of xMatters OnDemand into Azure AD, you need to add xMatters OnDemand from the gallery to your list of managed SaaS apps.

To add xMatters OnDemand from the gallery, perform the following steps:

  1. In the Azure portal, on the left navigation panel, click Azure Active Directory icon.

    Active Directory

  2. Navigate to Enterprise applications. Then go to All applications.

    Applications

  3. To add new application, click New application button on the top of dialog.

    Applications

  4. In the search box, type xMatters OnDemand.

    Creating an Azure AD test user

  5. In the results panel, select xMatters OnDemand, and then click Add button to add the application.

    Creating an Azure AD test user

Configuring and testing Azure AD single sign-on

In this section, you configure and test Azure AD single sign-on with xMatters OnDemand based on a test user called "Britta Simon".

For single sign-on to work, Azure AD needs to know what the counterpart user in xMatters OnDemand is to a user in Azure AD. In other words, a link relationship between an Azure AD user and the related user in xMatters OnDemand needs to be established.

In xMatters OnDemand, assign the value of the user name in Azure AD as the value of the Username to establish the link relationship.

To configure and test Azure AD single sign-on with xMatters OnDemand, you need to complete the following building blocks:

  1. Configuring Azure AD Single Sign-On - to enable your users to use this feature.
  2. Creating an Azure AD test user - to test Azure AD single sign-on with Britta Simon.
  3. Creating a xMatters OnDemand test user - to have a counterpart of Britta Simon in xMatters OnDemand that is linked to the Azure AD representation of user.
  4. Assigning the Azure AD test user - to enable Britta Simon to use Azure AD single sign-on.
  5. Testing Single Sign-On - to verify whether the configuration works.

Configuring Azure AD single sign-on

In this section, you enable Azure AD single sign-on in the Azure portal and configure single sign-on in your xMatters OnDemand application.

To configure Azure AD single sign-on with xMatters OnDemand, perform the following steps:

  1. In the Azure portal, on the xMatters OnDemand application integration page, click Single sign-on.

    Configure Single Sign-On

  2. On the Single sign-on dialog, select Mode as SAML-based Sign-on to enable single sign-on.

    Configure Single Sign-On

  3. On the xMatters OnDemand Domain and URLs section, perform the following steps:

    Configure Single Sign-On

    a. In the Identifier textbox, type a URL using the following pattern:

    https://<companyname>.au1.xmatters.com.au/
    https://<companyname>.cs1.xmatters.com/
    https://<companyname>.xmatters.com/
    https://www.xmatters.com
    https://<companyname>.xmatters.com.au/

    b. In the Reply URL textbox, type a URL using the following pattern:

    https://<companyname>.au1.xmatters.com.au
    https://<companyname>.xmatters.com/sp/<instancename>
    https://<companyname>.cs1.xmatters.com/sp/<instancename>
    https://<companyname>.au1.xmatters.com.au/<instancename>

    Note

    These values are not real. Update these values with the actual Identifier and Reply URL. Contact xMatters OnDemand support team to get these values.

  4. On the SAML Signing Certificate section, click Certificate(Base64) and then save the certificate file locally as c:\XMatters OnDemand.cer.

    Configure Single Sign-On

    Important

    You need to forward the certificate to the xMatters OnDemand support team. The certificate needs to be uploaded by the xMatters support team before you can finalize the single sign-on configuration.

  5. Click Save button.

    Configure Single Sign-On

  6. On the xMatters OnDemand Configuration section, click Configure xMatters OnDemand to open Configure sign-on window. Copy the Sign-Out URL, SAML Entity ID, and SAML Single Sign-On Service URL from the Quick Reference section.

    Configure Single Sign-On

  7. In a different web browser window, log in to your XMatters OnDemand company site as an administrator.

  8. In the toolbar on the top, click Admin, and then click Company Details in the navigation bar on the left side.

    Admin

  9. On the SAML Configuration page, perform the following steps:

    SAML configuration

    a. Select Enable SAML.

    b. In the Identity Provider ID textbox, paste SAML Entity ID value which you have copied from the Azure portal.

    c. In the Single Sign On URL textbox, paste SAML Single Sign-On Service URL value which you have copied from the Azure portal.

    d. In the Single Logout URL textbox, paste Sign-Out URL, which you have copied from the Azure portal.

    e. On the Company Details page, at the top, click Save Changes.

    Company details

Creating an Azure AD test user

The objective of this section is to create a test user in the Azure portal called Britta Simon.

Create Azure AD User

To create a test user in Azure AD, perform the following steps:

  1. In the Azure portal, on the left navigation pane, click Azure Active Directory icon.

    Creating an Azure AD test user

  2. To display the list of users, go to Users and groups and click All users.

    Creating an Azure AD test user

  3. To open the User dialog, click Add on the top of the dialog.

    Creating an Azure AD test user

  4. On the User dialog page, perform the following steps:

    Creating an Azure AD test user

    a. In the Name textbox, type BrittaSimon.

    b. In the User name textbox, type the email address of BrittaSimon.

    c. Select Show Password and write down the value of the Password.

    d. Click Create.

Creating a xMatters OnDemand test user

The objective of this section is to create a user called Britta Simon in xMatters OnDemand. xMatters OnDemand supports automatic user provisioning, which is by default enabled. You can find more details here on how to configure automatic user provisioning.

If you need to create user manually, perform following steps:

  1. Log in to your XMatters OnDemand tenant.

  2. Click Users tab. and then click Add User.

    Users

  3. In the Add a User section, perform the following steps:

    Add a User

    a. Select Active.

    b. In the User ID textbox, type the user id of user like Brittasimon@contoso.com.

    c. In the First Name textbox, type first name of the user like Britta.

    d. In the Last Name textbox, type last name of the user like Simon.

    e. In the Site textbox, Enter the valid site of a valid Azure AD account you want to provision.

    f. Click Save.

Assigning the Azure AD test user

In this section, you enable Britta Simon to use Azure single sign-on by granting access to xMatters OnDemand.

Assign User

To assign Britta Simon to xMatters OnDemand, perform the following steps:

  1. In the Azure portal, open the applications view, and then navigate to the directory view and go to Enterprise applications then click All applications.

    Assign User

  2. In the applications list, select xMatters OnDemand.

    Configure Single Sign-On

  3. In the menu on the left, click Users and groups.

    Assign User

  4. Click Add button. Then select Users and groups on Add Assignment dialog.

    Assign User

  5. On Users and groups dialog, select Britta Simon in the Users list.

  6. Click Select button on Users and groups dialog.

  7. Click Assign button on Add Assignment dialog.

Testing single sign-on

In this section, you test your Azure AD single sign-on configuration using the Access Panel.

When you click the xMatters OnDemand tile in the Access Panel, you should get automatically signed-on to your xMatters OnDemand application. For more information about the Access Panel, see Introduction to the Access Panel.

Additional resources