Tutorial: Azure Active Directory integration with xMatters OnDemand

In this tutorial, you learn how to integrate xMatters OnDemand with Azure Active Directory (Azure AD). Integrating xMatters OnDemand with Azure AD provides you with the following benefits:

  • You can control in Azure AD who has access to xMatters OnDemand.
  • You can enable your users to be automatically signed-in to xMatters OnDemand (Single Sign-On) with their Azure AD accounts.
  • You can manage your accounts in one central location - the Azure portal.

If you want to know more details about SaaS app integration with Azure AD, see What is application access and single sign-on with Azure Active Directory. If you don't have an Azure subscription, create a free account before you begin.

Prerequisites

To configure Azure AD integration with xMatters OnDemand, you need the following items:

  • An Azure AD subscription. If you don't have an Azure AD environment, you can get a free account.
  • xMatters OnDemand single sign-on enabled subscription

Scenario description

In this tutorial, you configure and test Azure AD single sign-on in a test environment.

  • xMatters OnDemand supports IDP initiated SSO

To configure the integration of xMatters OnDemand into Azure AD, you need to add xMatters OnDemand from the gallery to your list of managed SaaS apps.

To add xMatters OnDemand from the gallery, perform the following steps:

  1. In the Azure portal, on the left navigation panel, click Azure Active Directory icon.

    The Azure Active Directory button

  2. Navigate to Enterprise Applications and then select the All Applications option.

    The Enterprise applications blade

  3. To add new application, click New application button on the top of dialog.

    The New application button

  4. In the search box, type xMatters OnDemand, select xMatters OnDemand from result panel then click Add button to add the application.

    xMatters OnDemand in the results list

Configure and test Azure AD single sign-on

In this section, you configure and test Azure AD single sign-on with xMatters OnDemand based on a test user called Britta Simon. For single sign-on to work, a link relationship between an Azure AD user and the related user in xMatters OnDemand needs to be established.

To configure and test Azure AD single sign-on with xMatters OnDemand, you need to complete the following building blocks:

  1. Configure Azure AD Single Sign-On - to enable your users to use this feature.
  2. Configure xMatters OnDemand Single Sign-On - to configure the Single Sign-On settings on application side.
  3. Create an Azure AD test user - to test Azure AD single sign-on with Britta Simon.
  4. Assign the Azure AD test user - to enable Britta Simon to use Azure AD single sign-on.
  5. Create xMatters OnDemand test user - to have a counterpart of Britta Simon in xMatters OnDemand that is linked to the Azure AD representation of user.
  6. Test single sign-on - to verify whether the configuration works.

Configure Azure AD single sign-on

In this section, you enable Azure AD single sign-on in the Azure portal.

To configure Azure AD single sign-on with xMatters OnDemand, perform the following steps:

  1. In the Azure portal, on the xMatters OnDemand application integration page, select Single sign-on.

    Configure single sign-on link

  2. On the Select a Single sign-on method dialog, select SAML/WS-Fed mode to enable single sign-on.

    Single sign-on select mode

  3. On the Set up Single Sign-On with SAML page, click Edit icon to open Basic SAML Configuration dialog.

    Edit Basic SAML Configuration

  4. On the Set up Single Sign-On with SAML page, perform the following steps:

    xMatters OnDemand Domain and URLs single sign-on information

    a. In the Identifier text box, type a URL using the following pattern:

    https://<companyname>.au1.xmatters.com.au/
    https://<companyname>.cs1.xmatters.com/
    https://<companyname>.xmatters.com/
    https://www.xmatters.com
    https://<companyname>.xmatters.com.au/

    b. In the Reply URL text box, type a URL using the following pattern:

    https://<companyname>.au1.xmatters.com.au
    https://<companyname>.xmatters.com/sp/<instancename>
    https://<companyname>.cs1.xmatters.com/sp/<instancename>
    https://<companyname>.au1.xmatters.com.au/<instancename>

    Note

    These values are not real. Update these values with the actual Identifier and Reply URL. Contact xMatters OnDemand Client support team to get these values. You can also refer to the patterns shown in the Basic SAML Configuration section in the Azure portal.

  5. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Certificate (Base64) from the given options as per your requirement and save it on your computer.

    The Certificate download link

    Important

    You need to forward the certificate to the xMatters OnDemand support team. The certificate needs to be uploaded by the xMatters support team before you can finalize the single sign-on configuration.

  6. On the Set up xMatters OnDemand section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

    a. Login URL

    b. Azure AD Identifier

    c. Logout URL

Configure xMatters OnDemand Single Sign-On

  1. In a different web browser window, sign in to your XMatters OnDemand company site as an administrator.

  2. In the toolbar on the top, click Admin, and then click Company Details in the navigation bar on the left side.

    Admin

  3. On the SAML Configuration page, perform the following steps:

    SAML configuration

    a. Select Enable SAML.

    b. In the Identity Provider ID textbox, paste Azure AD Identifier value which you have copied from the Azure portal.

    c. In the Single Sign On URL textbox, paste Login URL value which you have copied from the Azure portal.

    d. In the Single Logout URL textbox, paste Logout URL, which you have copied from the Azure portal.

    e. On the Company Details page, at the top, click Save Changes.

    Company details

Create an Azure AD test user

The objective of this section is to create a test user in the Azure portal called Britta Simon.

  1. In the Azure portal, in the left pane, select Azure Active Directory, select Users, and then select All users.

    The "Users and groups" and "All users" links

  2. Select New user at the top of the screen.

    New user Button

  3. In the User properties, perform the following steps.

    The User dialog box

    a. In the Name field enter BrittaSimon.

    b. In the User name field type brittasimon@yourcompanydomain.extension. For example, BrittaSimon@contoso.com

    c. Select Show password check box, and then write down the value that's displayed in the Password box.

    d. Click Create.

Assign the Azure AD test user

In this section, you enable Britta Simon to use Azure single sign-on by granting access to xMatters OnDemand.

  1. In the Azure portal, select Enterprise Applications, select All applications, then select xMatters OnDemand.

    Enterprise applications blade

  2. In the applications list, select xMatters OnDemand.

    The xMatters OnDemand link in the Applications list

  3. In the menu on the left, select Users and groups.

    The "Users and groups" link

  4. Click the Add user button, then select Users and groups in the Add Assignment dialog.

    The Add Assignment pane

  5. In the Users and groups dialog select Britta Simon in the Users list, then click the Select button at the bottom of the screen.

  6. If you are expecting any role value in the SAML assertion then in the Select Role dialog select the appropriate role for the user from the list, then click the Select button at the bottom of the screen.

  7. In the Add Assignment dialog click the Assign button.

Create xMatters OnDemand test user

The objective of this section is to create a user called Britta Simon in xMatters OnDemand.

If you need to create user manually, perform following steps:

  1. Sign in to your XMatters OnDemand tenant.

  2. Click Users tab. and then click Add User.

    Users

  3. In the Add a User section, perform the following steps:

    Add a User

    a. Select Active.

    b. In the User ID textbox, type the user id of user like Brittasimon@contoso.com.

    c. In the First Name textbox, type first name of the user like Britta.

    d. In the Last Name textbox, type last name of the user like Simon.

    e. In the Site textbox, Enter the valid site of a valid Azure AD account you want to provision.

    f. Click Save.

Test single sign-on

In this section, you test your Azure AD single sign-on configuration using the Access Panel.

When you click the xMatters OnDemand tile in the Access Panel, you should be automatically signed in to the xMatters OnDemand for which you set up SSO. For more information about the Access Panel, see Introduction to the Access Panel.

Additional Resources