Troubleshoot issues with accessing and using the My Apps portal

If you're experiencing issues with signing in to or using the My Apps portal, try these troubleshooting tips before you contact helpdesk or your administrator for help.

I am having trouble signing into the My Apps portal

Try these general tips:

If you are still encountering issues while trying to sign in, contact your administrator.

I seem to be having password issues

If you forgot your password, never received one from your IT staff, are locked out of your account, or want to change your password, see Help, I forgot my Azure AD password.

I need to register for password reset

You can reset your password or unlock your account without having to speak to someone by using self-service password reset (SSPR). Before you can use this functionality, you must register your authentication methods or confirm the predefined authentication methods that your administrator requires. For more information, see Register for self-service password reset.

I am having trouble installing the My Apps Secure Sign-in Extension

The My Apps portal requires a browser that supports JavaScript and has CSS enabled. If you are using password-based single sign-on apps, the accompanying extension must be installed as well. This extension is downloaded automatically when you start an application that is configured for password-based single sign-on apps.

Check to ensure that you are meeting the following browser requirements:

  • Edge: on Windows 10 Anniversary Edition or later.
  • Chrome: on Windows 7 or later, and on Mac OS X or later.
  • Firefox 26.0 or later: on Windows XP SP2 or later, and on Mac OS X 10.6 or later.
  • Internet Explorer 11: on Windows 7 or later (limited support).

You can also download the extension directly from the following sites:

If you have installed the extension and are still experiencing issues, try the following:

  • Check your browser extension settings to ensure that the extension is enabled.
  • Restart your browser, and sign in to the My Apps portal.
  • Clear your browser’s cookies, and sign in to the My Apps portal.
  • For access to a diagnostics tool and step-by-step instructions on configuring the extension for Internet Explorer, see Troubleshoot the Access Panel Extension for Internet Explorer.

Use the My Apps Secure Sign-in Extension

  • If you are using a My Apps URL other than https://myapps.microsoft.com, configure your default URL by doing the following:

    1. While you are not signed in to the extension, right-click the extension icon.
    2. On the menu, select My Apps URL.
    3. Select your default URL.
    4. Select the extension icon.
    5. To sign in to the extension, select Sign in to get started.
  • To sign in directly into an app from the browser, do the following:

    1. After you install the extension, sign in to it by selecting Sign in to get started.
    2. Sign in to the app with the sign-on URL.
      The sign-on URL is usually the URL of the app that displays the sign-in form. The extension should change state and let you know that a password is available.
    3. To sign in, select the extension icon.
  • To launch an app from the extension, do the following:

    1. After you install the extension, sign in to it by selecting Sign in to get started.
    2. Select the extension icon to open its menu.
    3. Search for an app that's available in the My Apps portal.
    4. In the search results list, select the app.
      The last three apps you've used are displayed in the Recently Used shortcut list.

Note

These options are available only for Edge, Chrome, and Firefox.

How do I add a new app?

  1. On the Apps page, select Add App.
  2. Search for the app that you want to add, and then select Add.

    Note

    • You can access this option only if your administrator has enabled it for your account.
    • If the app requires permission, you might need to wait for administrator approval.

How do I manage my group memberships?

Select the Groups tile, and then do either of the following:

  • To create a group, under Groups I own, select Create group, and then follow the instructions.
  • To join a group, under Groups I'm in, select Join group, and then follow the instructions.

    Note

    • You can access this option only if your administrator has enabled it for your account.
    • If you are a member of a group, you can view details and leave the group.
    • If you are an owner of a group, you can view details, add or remove members, and leave the group.