Set up an office phone as your two-factor verification method

You can set up your office phone to act as your two-factor verification method.


If the Office phone option isn't available to select, it's possible that your organization doesn't allow you to use an office phone number for verification. In this case, you'll need to select another method or contact your administrator for more help.

Combined Registration users won't see an option to use an extension with the Office phone option.

Set up your office phone number as your verification method

  1. On the Additional security verification page, select Office phone from the Step 1: How should we contact you area, select your country or region from the drop-down list, type your office phone number, and then type your extension, if you have one.

    Additional security verification page, with authentication phone and phone call

  2. You'll receive a phone call from Microsoft, asking you press the pound (#) sign on your office phone to verify your identity.

    Testing the specified phone number

  3. From the Step 3: Keep using your existing applications area, copy the provided app password and paste it somewhere safe.

    App passwords area of the Additional security verification page


    For information about how to use the app password with your older apps, see Manage app passwords. You only need to use app passwords if you're continuing to use older apps that don't support two-factor verification.

  4. Select Done.

Next steps

After you've set up your two-factor verification method, you can add additional methods, manage your settings and app passwords, sign-in, or get help with some common two-factor verification-related problems.