Update your profile and account info from the My Apps portal

You can use your work or school account with the web-based My Apps portal, to view and start many of your organization’s cloud-based apps, to update some of your profile and account information, to see your Groups information, and to perform access reviews for your apps and groups. If you don’t have access to the My Apps portal, you must contact your Helpdesk for permission.

If what you're seeing on your screen doesn't match what's being covered in this article, it means that your administrator has turned on the new My Profile (preview) experience. To use the new experience, you must follow the instructions and information in the My Profile (preview) portal overview section.

Important

This content is intended for users. If you're an administrator, you can find more information about how to set up and manage your cloud-based apps in the Application Management Documentation.

Depending on what your organization has chosen to include on your Profile page of the My Apps portal, you might see your specific work-related details, along with your devices and activity, and any additional organizations to which you belong.

To view your profile information

  1. Sign in to your work or school account, go to the My Apps portal.

  2. From the Apps page, select your profile picture from the upper-right corner, where it says your name and your organization, and then select Profile.

    The Profile page appears, showing your profile information.

    Profile page, showing all of the available information

  3. From the Profile page, you can:

    • Review your organization-related details. View your photo, name, title, associated email addresses, and office information. This information is managed by your organization and you won't be able to change it. If you see an error, contact your Helpdesk.

    • Review your Devices & activity. Make sure each device is familiar and properly connected to your organization. If you don’t recognize a device, select Disable device to remove the association with your account. After you disable a device, it’s removed from this page.

    • Review your Organizations. Make sure that you still work with each of the specified organizations. If you no longer work with an organization, we highly recommend that you select Sign in to leave organization. After you leave the organization, it’s removed from this page.

Manage your work or school account information

Update and manage your work or school account information from the Profile page of the My Apps portal. This page helps you to:

  • Change your work or school account password.

  • Turn on password reset (if your administrator has turned on this feature).

  • Provide additional security verification information.

  • Review your organization’s terms of use.

  • Sign out of everywhere.

Change your password

If you want to change the password for your work or school account, you can select Change password from the Manage account area of the Profile page.

To change your password

  1. From the Manage account area of the Profile page, select Change password.

  2. On the Change password page, make sure your User ID is correct, and then type your old password and your new password into the boxes.

    Change password page

  3. Select Submit.

    Your password is changed. You’ll be required to sign-in to any apps you’ve previously signed in to using your work or school account.

Set up and use password reset

If you forgot your password, never got one from your company support, or have been locked out of your account, you can reset your own password.

Important

Your administrator must turn on this feature and you must register to participate. For details about how to register and how to reset your password, see Register for self-service password reset and Reset your work or school password.

Change your security verification information

If your organization requires you to use two-factor verification, you can add, update, and delete your associated security information from the Additional security verification page.

Two-factor verification requires you to use two pieces of verification info, like a password and a PIN, before you can get to your account or to your organization’s information. For more information about two-factor verification, see Set up my account for two-step verification.

To change your security information

  1. From the Manage account area of the Profile page, select Additional security verification.

    Additional security verification page

  2. On the Additional security verification page, you can add, change, or delete the following information:

    • Default verification option. Select the default secondary method to use for two-factor verification. This method is automatically used any time two-factor verification is required after you enter your username and password.

    • Add, update, or remove verification methods. You can add new, update existing, or delete old information that no longer applies.

    • Set up the Microsoft Authenticator app. You can choose to set up the Microsoft Authenticator app to work as your verification method. For more information about the Microsoft Authenticator app, see What is the Microsoft Authenticator app?

  3. Select Save to save your changes.

Review your organization’s terms of use statement

You can choose to review your organization’s terms of use statement, if it’s available.

  1. From the Manage account area of the Profile page, select Review terms of use.

  2. Review your organization's terms of use and select Accept to confirm that you've read and understood the terms of use for your organization.

    Terms of use page from the My Apps portal

    If your organization doesn't have a terms of use, you can select Done to return to the Profile page.

Sign out of everywhere

You can choose to sign out of everywhere you’re currently signed in to using your work or school account. This includes all apps and devices.

To sign out of everywhere

  1. From the Manage account area of the Profile page, select Sign out everywhere.

  2. In the Sign out everywhere confirmation box, select Yes to confirm that you want to sign out of all your sessions and devices. Select No if you change your mind.

Next steps

After you finish your updates on the Profile page, you can: