Potential reasons for the "You can't get there from here" error message

While accessing your organization's internal web apps or services, you might get an error message that says, You can't get there from here. This message means your organization has put a policy in place that's preventing your device from accessing your organization's resources. While you might end up having to contact your Helpdesk to fix this problem, here are a few things you can try first.

Make sure you're using a supported browser

If you get the You can't get there from here message saying that you're trying to access your organization's sites from an unsupported browser, check which browser you're running.

Error message related to browser support

To fix this problem, you must install and run a supported browser, based on your operating system. If you're using Windows 10, the supported browsers include Microsoft Edge, Internet Explorer, and Google Chrome. If you're using a different operating system, you can check the complete list of supported browsers.

Make sure you're using a supported operating system

Make sure that you're running a supported version of the operating system, including:

  • Windows Client. Windows 7 or later.

  • Windows Server. Windows Server 2008 R2 or later.

  • macOS. macOS X or later

  • Android and iOS. Latest version of Android and iOS mobile operating systems

To fix this problem, you must install and run a supported operating system.

Make sure your device is joined to your network

If you get the You can't get there from here message saying that your device is out-of-compliance with your organization's access policy, make sure you've joined your device to your organization's network.

Error message related to whether you're on your network

To check whether your device is joined to your network

  1. Sign in to Windows using your work or school account. For example, alain@contoso.com.

  2. Connect to your organization's network through a virtual private network (VPN) or DirectAccess.

  3. After you're connected, press the Windows logo key+L to lock your device.

  4. Unlock your device using your work or school account, and then try to access the problematic app or service again.

    If you see the You can't get there from here error message again, select the More details link, and then contact your Helpdesk with the details.

To join your device to your network

If your device isn't joined to your organization's network, you can do one of two things:

  • Join your work device. Join your work-owned Windows 10 device to your organization's network so you can access potentially restricted resources. For more information and step-by-step instructions, see Join your work device to your organization's network.

  • Register your personal device for work. Register your personal device, typically a phone or tablet, on your organization's network. After your device is registered, it can access your organization's restricted resources. For more information and step-by-step instructions, see Register your personal device on your organization's network.

Next steps