Connect Provance with IT Service Management Connector

This article provides information about how to configure the connection between your Provance instance and the IT Service Management Connector (ITSMC) in Log Analytics to centrally manage your work items.

Note

As of 1-Oct-2020 Provance ITSM integration with Azure Alert will no longer be enabled for new customers. New ITSM Connections will not be supported. Existing ITSM connections will be supported.

The following sections provide details about how to connect your Provance product to ITSMC in Azure.

Prerequisites

Ensure the following prerequisites are met:

Connection procedure

Use the following procedure to create a Provance connection:

  1. In Azure portal, go to All Resources and look for ServiceDesk(YourWorkspaceName)

  2. Under WORKSPACE DATA SOURCES click ITSM Connections. New connection

  3. At the top of the right pane, click Add.

  4. Provide the information as described in the following table, and click OK to create the connection.

Note

All these parameters are mandatory.

Field Description
Connection Name Type a name for the Provance instance that you want to connect with ITSMC. You use this name later when you configure work items in this ITSM/ view detailed log analytics.
Partner type Select Provance.
Username Type the user name that can connect to ITSMC.
Password Type the password associated with this user name. Note: User name and password are used for generating authentication tokens only, and are not stored anywhere within the ITSMC service.
Server URL Type the URL of your Provance instance that you want to connect to ITSMC.
Client ID Type the client ID for authenticating this connection, which you generated in your Provance instance. More information on client ID, see how to configure active directory authentication.
Data Sync Scope Select the Provance work items that you want to sync to Azure Log Analytics, through ITSMC. These work items are imported into log analytics. Options: Incidents, Change Requests.
Sync Data Type the number of past days that you want the data from. Maximum limit: 120 days.
Create new configuration item in ITSM solution Select this option if you want to create the configuration items in the ITSM product. When selected, ITSMC creates the affected CIs as configuration items (in case of non-existing CIs) in the supported ITSM system. Default: disabled.

Screenshot that highlights the Connection Name and Partner Type lists.

When successfully connected, and synced:

  • Selected work items from this Provance instance are imported into Azure Log Analytics. You can view the summary of these work items on the IT Service Management Connector tile.

  • You can create incidents from Log Analytics alerts or from log records, or from Azure alerts in this Provance instance.

Next steps