IT Service Management (ITSM) Integration

This article describes how you can integrate Azure Monitor with supported IT Service Management (ITSM) products.

Azure services like Azure Log Analytics and Azure Monitor provide tools to detect, analyze, and troubleshoot problems with your Azure and non-Azure resources. But the work items related to an issue typically reside in an ITSM product or service.

Azure Monitor provides a bi-directional connection between Azure and ITSM tools to help you resolve issues faster. You can create work items in your ITSM tool, based on your Azure alerts (Metric Alerts, Activity Log Alerts, and Log Analytics alerts).

Azure Monitor supports connections with the following ITSM tools:

  • ServiceNow ITSM or ITOM
  • BMC

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ITSM Integration Workflow

Depending on your integration, start connecting to your ITSM with these steps:

Next steps