Support for Azure China

Break-fix support

For a comprehensive view of support plans in Azure China, see Azure Support Plans. Note that the following support plans don't currently extend to China: Professional Direct or Azure Rapid Response in public Azure.

Self-help channels

We highly recommend the following resources for self-help first, to gain more flexibility:

Assisted support channels

If you require assistance, you can use the following channels:

Initial response time and scope

To understand more details about severity definition, initial response time, and scope, see Azure Support Plans.

Premier support

For critical business running on Azure, you should consider Premier support. It gives you:

  • Proven advisory services designed to maximize your Azure investment.
  • A designated service delivery manager committed to improve your Azure experience.
  • The highest priority reactive support to help ensure business continuity of your services.


For the Premier contract, you sign up with 21Vianet technology licensor, Microsoft. Contact your Premier account manager for the details.