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Help and Support options for Azure Communication Services

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If you have an issue or question involving Azure Communication Services, then you have many options.

Create an Azure Support Request

With Azure, there are many support options and plans available, which you can explore and review. You can create a support ticket in the Azure portal.

Post a question to Microsoft Q&A

For quick and reliable answers to product or technical questions you might have about Azure Communication Services from Microsoft Engineers, Azure Most Valuable Professionals (MVPs), or our community, engage with us on Microsoft Q&A.

If you can't find an answer to your problem by searching you can, submit a new question to Microsoft Q&A. When creating a question, make sure to use the Azure Communication Services Tag.

Post a question on Stack Overflow

You can also try asking your question on Stack Overflow, which has a large community developer community and ecosystem. Azure Communication Services has a dedicated tag there too.

Tech Community

The Microsoft Tech Community is another place you can ask product or technical questions. The Azure Communication Services team regularly posts blogs and hosts "Ask Me Anything" events on this forum.

Provide feedback through Azure Feedback

You can post and upvote ideas, feature requests, and feedback others in the community have shared via our Azure Feedback channel.

Provide feedback through the Azure portal

To provide feedback on specific functionalities Azure Communication Services provide on Azure portal, submit your feedback via buttons or links that have this icon Image of Give Feedback Icon. .

Here are some examples:

  • To give feedback about phone numbers, click on the “Give feedback” button in the command bar of the Phone Numbers blade. Image of Give Feedback Button in the Command Bar of Phone Numbers Blade.
  • To give feedback about the connection experience to a notification hub, click on the following link as shown below.
    Image of Give Feedback Link in the Notification Hub Blade.

We appreciate your feedback and energy helping us improve our services. Let us know if you are satisfied with Azure Communication Services through this survey.