Diagnose and troubleshoot Azure Cosmos DB Java v4 SDK service unavailable exceptions

APPLIES TO: SQL API

The Java v4 SDK wasn't able to connect to Azure Cosmos DB.

Troubleshooting steps

The following list contains known causes and solutions for service unavailable exceptions.

The required ports are being blocked

Verify that all the required ports are enabled.

Client initialization failure

The following exception is hit if the SDK is not able to talk to the Cosmos DB instance. This normally points to some security protocol like a firewall rule is blocking the requests.

 java.lang.RuntimeException: Client initialization failed. Check if the endpoint is reachable and if your auth token is valid

To validate the SDK can communicate to the Cosmos DB account execute the following command from where the application is hosted. If it fails this points to a firewall rule or other security feature blocking the request. If it succeeds the SDK should be able to communicate to the Cosmos DB account.

telnet myCosmosDbAccountName.documents.azure.com 443

Client-side transient connectivity issues

Service unavailable exceptions can surface when there are transient connectivity problems that are causing timeouts. Typically, the stack trace related to this scenario will contain a ServiceUnavailableException error with diagnostic details. For example:

Exception in thread "main" ServiceUnavailableException{userAgent=azsdk-java-cosmos/4.6.0 Linux/4.15.0-1096-azure JRE/11.0.8, error=null, resourceAddress='null', requestUri='null', statusCode=503, message=Service is currently unavailable, please retry after a while. If this problem persists please contact support.: Message: "" {"diagnostics"}

Follow the request timeout troubleshooting steps to resolve it.

Service outage

Check the Azure status to see if there's an ongoing issue.

Next steps