Troubleshoot changing the organization Owner

Azure DevOps Services | Azure DevOps Server 2019 | TFS 2018 | TFS 2017 | TFS 2015 | TFS 2013

Q: How do I find a Project Collection Administrator?

A: If you have at least Basic access, you can find your Project Collection Administrator in your organization's security settings.

Q: How do I find the organization owner?

If you have at least Basic access, you can find the current owner in your organization settings.

  1. Go to your Organization settings.

    Open Organization settings

  2. Find the current owner.

    Find the current owner in organization information

Q: Why can't I find the user who I want to make the new owner?

A: This might happen for one of the following reasons:

  • The user isn't in your organization, or the user doesn't have organization access. Learn how to add a user to your organization.
  • The user hasn't created a Visual Studio profile and agreed to the Terms of Service.
  • If you recently added this person to your organization, you might experience a delay before the user appears in the possible organization Owners list.
  • If your organization uses Azure Active Directory to control access, directory members don't appear in the possible organization Owners list until they meet the requirements described in this article.

Q: What happens if I forget my password?

A: You can recover your Microsoft account password or recover your work or school account password if your organization turned on this feature. Otherwise, contact your Azure Active Directory administrator to recover your work or school account.

Q: What if the owner of my organization has left the company/isn't active?

A: An Azure DevOps Administrator can claim ownership of organizations where the current owner and any members of the Project Collection Administrators group are inactive in the backing Azure AD tenant. For more information, see Resolve inactive organization owner.

Q: Can I reverse an organization Owner change?

A: Yes, if you're a Project Collection Administrator.

Q: Can I change the organization name (URL), too?

A: Only the organization Owner can change the URL. If you're the organization Owner, learn how to change the organization URL.

Q: How many organization Owners can I have?

A: Your organization can have only one owner. Only organization Owners can perform certain actions, so make sure you keep your organization Owner updated.

Q: Can I assign a new owner to my organization when the current owner is no longer active?

A: Yes. For more information, see Resolve orphaned organization ownership.

Q: Why did you ask for extra information when I signed in?

A: If our Terms of Service have changed since you last signed in, you might be asked to agree and confirm that your information is up to date.

Q: When I change ownership from myself (as PCA) to a different user, my own account is removed from the PCA group. Is this a bug?

A: This is not a bug and is how it has been implemented. We hope to address this soon.

Q: What makes the organization Owner different from other organization users?

A: The organization Owner manages payments and access for organization users. The organization Owner also manages billing for the organization through the Azure classic portal or the Azure portal.

Organization owners also have permissions to perform the following tasks:

  • Pay for users to access the organization
  • Pay for additional organization services
  • Rename the organization URL
  • Change the organization Owner

Project collection administrators can manage user access and change the organization Owner, but they can't rename the organization URL.

Q: Why do I have to choose between a "work or school account" and my "personal account"?

A: This happens when you sign in with an email address (for example, jamalhartnett@fabrikam.com) that's shared by your personal Microsoft account and by your work account or school account. Although both identities use the same sign-in address, they're still separate identities. The two identities have different profiles, security settings, and permissions.

  • Select Work or school account if you used this identity to create your organization, or if you previously signed in with this identity. Your identity is authenticated by your organization's directory in Azure AD, which controls access to your organization.

  • Select Personal account if you used your Microsoft account with Azure DevOps. Your identity is authenticated by the global directory for Microsoft accounts.

Q: Why can't I sign in after I select "personal Microsoft account" or "work or school account"?

A: When your sign-in address is shared by your personal Microsoft account and by your work account or school account, but your selected identity doesn't have access, you can't sign in. Although both identities use the same sign-in address, they're separate: they have different profiles, security settings, and permissions.

Sign out completely from Azure DevOps by completing the following steps. Closing your browser might not sign you out completely. Sign in again and select your other identity:

  1. Close all browsers, including browsers that aren't running Azure DevOps.

  2. Open a private or incognito browsing session.

  3. Go to this URL: https://aka.ms/vssignout.

    You see a message that says, "Sign out in progress." After you sign out, you're redirected to the Azure DevOps @dev.azure.microsoft.com webpage.

    Tip

    If the sign-out page takes more than a minute to sign you out, close the browser and continue.

  4. Sign in to Azure DevOps again. Select your other identity.

Q: Why don't I see the organizations that I own after I sign in to my Visual Studio profile on visualstudio.com?

A: Your list of organizations are associated with the identity that you use to sign in to Azure DevOps.

If you're asked to choose between your personal Microsoft account or your work or school account when you sign in, you might have selected the wrong identity.

Try to sign out completely from Azure DevOps, then sign in again and select your other identity.

Closing your browser doesn't always sign you out completely. Here's how you can sign out completely:

  1. Close all browsers, including browsers that aren't running Azure DevOps.

  2. Open a private or incognito browsing session.

  3. Go to this URL: https://aka.ms/vssignout.

    You see the message "Sign out in progress." After you sign out, you're redirected to the Visual Studio page @visualstudio.microsoft.com.

    Tip

    If the sign-out page takes more than a minute to sign you out, close the browser and continue.

  4. Sign in to Azure DevOps again. Select your other identity.

Q: How do I get help or support for Azure DevOps?

A: You have the following options for support: