Troubleshoot creating an organization

Azure DevOps Services

Q: What users can join for free? What benefits do users get from joining Azure DevOps?

A: Azure DevOps is free for these users to join:

Q: Why won't my browser work with Azure DevOps?

A: This might happen if you're using an unsupported browser. For the best experience, make sure that you're using a supported browser.

Q: Which Visual Studio subscriptions can I use with Azure DevOps?

A: Find Visual Studio subscriptions that include Azure DevOps.

Q: Why am I asked to provide profile details?

A: If you're a new user, you can change your profile details. You need to do this only once.

  1. Confirm your profile details.

    Confirm profile details

  2. Continue creating your organization.

    Create your organization

Q: How do I find the region where my organization is located?

A: Find your organization's region.

Q: How do I change my project name, organization location, or process?

A: Change these when you sign up for your organization.

Change organization details

Azure DevOps uses Agile as the default process to organize your work. Your organization's default location is based on the closest Microsoft Azure region where Azure DevOps is available. For a better experience, select a location that's closest to most users in your organization.

If a new region or location opens later, you can change your organization location or region. You can also select another process, like Scrum, if that works best for you.

Rename project, change organization location, or select another process

If you connected your organization to Azure Active Directory but you belong to multiple directories and want to select a different directory, change your directory here:

Change your directory

Q: Why are some features not available in my organization?

A: Some features require you to install an extension, which might be available for free or paid.

For example, web-based test case management requires Azure Test Plans. You can try the Basic + Test Plans trial if you haven't started it already. Otherwise, you can pay for user access.

Q: How many organizations can I create?

A: You can create multiple organizations. But instead of creating another organization, you might consider creating another project. Your organization can have unlimited private projects by using Git or Microsoft Team Foundation Version Control.

There's no limit to the number of organizations that you can join.

Q: How do I create another organization?

A: Just sign in to your Visual Studio profile.

Create your organization

Q: Can I create more than one project?

A: Yes, multiple projects help you keep work separate when you have development projects for different teams. Only one project collection is supported.

To create projects, you need project collection administrator or organization owner permissions. For details, see Create a project.

To learn more about projects and when you should or shouldn't add one, see About projects and scaling your organization.

Q: Can I delete a project that I created?

A: Yes, you can delete a project that you don't use anymore.

Q: Where can I find my organization name (URL)?

A: Sign in to your Visual Studio profile to find your organization list.

Q: What happens if I forget my password?

A: You can recover your Microsoft account password or recover your work or school account password if your organization turned on this feature. Otherwise, contact your Azure Active Directory administrator to recover your work or school account.

Q: Can I change my organization name (URL) or owner?

A: Yes. If you have at least Basic access, you can do this in your organization settings. Learn how to:

Q: Can I delete an organization that I don't need anymore?

A: Yes. See Delete or recover your organization.

Q: What's the difference between using a Microsoft account and a work account or school account to sign up?

A: Your choice of account type affects how you control access and authenticate users for your organization.

When you sign up with a Microsoft account:

  • You're solely responsible for managing access to your organization.
  • All users must sign in with Microsoft accounts.

When you sign up with a work or school account:

  • Your organization is automatically connected to your directory in Azure Active Directory.
  • All users must be members in the connected directory to get access to your organization.
  • The directory administrator has control over who can join the directory.
  • You sign in with work or school accounts, or with Microsoft accounts if your company allows that.

To add users to the directory, you must be a directory administrator. If you don't have access, work with your directory administrator to add users. Learn more about work or school accounts for your organization.

Q: Can I change the directory after signup?

A: Yes, see Disconnect your organization from Azure Active Directory and Connect your organization to Azure AD.

Q: Why do I have to choose between a "work or school account" and my "personal account"?

A: This happens when you sign in with an email address (for example, jamalhartnett@fabrikam.com) that's shared by your personal Microsoft account and by your work account or school account. Although both identities use the same sign-in address, they're still separate identities. The two identities have different profiles, security settings, and permissions. When you sign in, you see a page that looks like the following example:

Choose work or school account, or personal Microsoft account
  • Choose Work or school account if you want to use your directory to authenticate users and control organization access. This option limits access to members in your organization's directory. In this case, all other users also must sign in with work or school accounts.

  • Choose Personal account if you want to use your Microsoft account with Azure DevOps. In this case, all other users also must sign in with Microsoft accounts.

Q: Why can't I sign in after I select "personal Microsoft account" or "work or school account"?

A: When your sign-in address is shared by your personal Microsoft account and by your work account or school account, but your selected identity doesn't have access, you can't sign in. Although both identities use the same sign-in address, they're separate: they have different profiles, security settings, and permissions.

Sign out completely from Azure DevOps by completing the following steps. Closing your browser might not sign you out completely. Sign in again and select your other identity:

  1. Close all browsers, including browsers that aren't running Azure DevOps.

  2. Open a private or incognito browsing session.

  3. Go to this URL: https://aka.ms/vssignout.

    You see a message that says, "Sign out in progress." After you sign out, you're redirected to the Azure DevOps @dev.azure.microsoft.com webpage.

    Tip

    If the sign-out page takes more than a minute to sign you out, close the browser and continue.

  4. Sign in to Azure DevOps again. Select your other identity.

Q: How do you store, secure, and protect my data?

A: Azure DevOps storage features help make sure that your data is available in case of hardware failure, service disruption, or datacenter disasters. Azure DevOps helps protect data from accidental or malicious deletion.

We follow industry best practices and have enterprise-grade security measures to help protect your code and project data. Also, all communication between your computer and the service takes place over an encrypted HTTPS connection. Learn how your data is secured and protected.

Q: Do I still own my code and intellectual property? What do you do with my personal information?

A: Yes, your code and your intellectual property are yours. Please review our terms of service and privacy policy.

Q: Where can I find the Azure DevOps SLA?

A: You can find it here: Azure DevOps SLA.

Q: I'm having problems with my Visual Studio subscription. How can I get help?

A: Try Subscription Support.

Q: How do I get help or support for Azure DevOps?

A: You have the following options for support: