Deleting personal data
End users can interact with the bot via web chat or other channels you have provided. Throughout the interaction, users provide personal information which is used by the service. For example, the end user might provide their age for use in medical triage protocols.
2 types of information can be stored and associated with the end user.
- User variables: Personal information such as age and sex are stored in variables associated with the end user.
- Conversation history: The full conversation history with a specific bot is stored and associated with the end user.
Both the user variables and conversation history can be deleted by the end user by using a special system command that is built into all instances of the health bot.
To delete the data, use the “forget me” command. The bot will confirm your request and then delete user variables and conversation history associated with the current user.
Note: The "reserved" user variable can’t be deleted for regulatory reasons. The "reserved" variable contains audit data of important interactions with the bot. For example, it includes time stamps of when you last requested to view or delete your data.