Information and support for Azure Information Protection

Applies to: Azure Information Protection, Office 365

Use the following resources to help you learn about, deploy, and support Azure Information Protection for your organization.

To do this ... ...do this:
Learn about new and upcoming releases See the Information about new releases and updates section on this page.
Get help with the product See the Support options and community resources section on this page.
Check subscription information and what features are supported Use the subscription information and feature list from the Azure Information Protection Pricing page.
See commonly asked questions about licensing answered Read through the frequently asked questions for licensing.
Request a new feature or change of functionality Visit the UserVoice site for Azure Information Protection, and use your company email address to sign in.
Engage with the product team and your peers Visit the Yammer site for Azure Information Protection.
Understand a specific Azure Information Protection term Search for the term or abbreviation on the terminology page.

Information about new releases and updates

The official roadmap for Azure Information Protection is now on the Microsoft 365 Roadmap.

The Azure Information Protection product team posts announcements about major new releases on the Enterprise Mobility + Security blog. Smaller releases are announced on the Azure Information Protection Yammer site, and you might also find it useful to check the UserVoice site for the status of requested features.

You'll find additional and more detailed information on the Azure Information Protection technical blog.

What's new in the documentation

The Azure Information Protection technical blog also has a summary of documentation changes each month. These changes can include new and updated documentation for new release, changes to support statements, and also corrections and clarifications for existing releases.

These doc updates posts are titled: "Azure Information Protection Documentation Update for <month year>".

Support options and community resources

The following sections provide information about support and troubleshooting options, and community resources.

To contact Microsoft Support

If you have Premier Support, visit the portal for Premier Support customers to submit incidents, browse solutions, and get help.

You might be eligible for FastTrack: You can use the FastTrack Center Benefit when you purchase at least 150 licenses in an eligible plan for Azure Information Protection. The FastTrack Center Benefit lets you work with Microsoft specialists to assess, remediate, and enable eligible services. For more information, see FastTrack Center Benefit for Enterprise Mobility + Security (EMS).

For other customers, use the support channels in the following table, depending on your subscription for Azure Information Protection.

Subscription Instructions
Azure Information Protection (standalone) 1. Select New support request from Help + support in the Azure portal.

2. When you are prompted, on the Basics blade, choose Technical for the Issue type and Information Protection for the service.

3. In addition, make sure that one of the following options are selected:

- Subscription with technical support included: You see this option if you have a paid or trial subscription for Azure.

- Technical support - Included: You see this option if you don't have an Azure subscription.
Azure Information Protection and an Office 365 subscription

Azure Rights Management with an Office 365 subscription
See Contact support for business products - Admin Help for information about how to contact Support by using the Microsoft 365 admin center, and for contact telephone numbers.
Azure Information Protection with Enterprise Mobility + Security (EMS) 1. Select New support request from Help + support in the Azure portal.

2. When you are prompted, on the Basics blade, choose Technical for the Issue type and Information Protection for the service.

3. In addition, make sure that one of the following options are selected:

- Subscription with technical support included: You see this option if you have a paid or trial subscription for Azure.

- Technical support - Included: You see this option if you don't have an Azure subscription.
Azure Information Protection with Microsoft 365 Enterprise Use the Office 365 support channels.

For additional support options, ask your Microsoft contact.

Self-help

Hands-on labs: See Azure Information Protection Hands On Lab

On-demand videos:

Troubleshooting:

  • If you have a question about how something works: Check whether your question is already answered on the Frequently asked questions page.

  • If you have a question about a support statement for Azure Information Protection: See the Requirements information, which is regularly updated.

  • For information to support your end users, help desk, and administrators who are configuring services and applications that use the protection service from Azure Information Protection: See Helping users to protect files.

  • If you have deployed the Rights Management connector for your on-premises servers: See the monitoring information, which includes details about event log entries, performance counters, and logging.

  • For the Azure Information Protection client for Windows: See the Installation checks and troubleshooting section from the administrator guide, and check that you're using a supported version.

Community resources

We recommend the Yammer site for Azure Information Protection. This resource provides direct responses from the Azure Information Protection team in addition to the benefit of shared experience and knowledge from other admins and consultants.

If you don't have access to this site, try the Tech Community space for Azure Information Protection, or the TechNet forum for Microsoft RMS (Cloud).